respected sir,
laptop model:HCL NOTEBOOK P28 PDC
machine Sr. No. :8084x069088
contact number:9253043912
i purchased a HCL NOTEBOOK P28 PDC on nov15 2008 ,i faced a lot of design issues with this laptop several hardware and software changes were made on my laptop like the following parts are replaced 1.DVD writer(replaced four times) 2.key board 3.mother board 4. power buttons media buttons hinge and they asked to format the computer several times so i lost all my valuable data even doing all these changes the issues still remains same and every day i am facing a new issue with this laptop .
even after raising the request for laptop replacement there was no mail or message from HCL people.so please kindly assist me in replacing my laptop with new one

Originally Posted by chanduchama

respected sir,
laptop model: dell studio 1537
service tag:24NV2BS
contact number:9441070343
i purchased a dell studio model 1537 on jan23 2009 ,i faced a lot of design issues with this laptop several hardware and software changes were made on my laptop like the following parts are replaced 1.mother board 2.key board(replaced twice) 3.media buttons hinge and they asked to format the computer several times so i lost all my valuable data even doing all these changes the issues still remains same and every day i am facing a new issue with this laptop .
even after raising the request for laptop replacement there was no mail or message from dell people.so please kindly assist me in replacing my laptop with new one

Hello,

Have you all the job sheet with you ? if so then contact to the customer care of the parent company via email/phone and tell them the about the hardware issue which is occurring continuously even after repair, hence it is a defective piece and should be replaced.
And if the customer care people are not agree to solve the issue than send a written notice to the CMD of the parent company also attach the previous discussion copy with the customer care, copy of bill, copy of job sheets, and ask them to solve your problem with in the mentioned time of 15-20 days.
If still have a question then feel free to contact us again.

Dear sir
this is in ref to my m/c no 9084AX110998 product code AX0P2830A P28 PDC
Bought on 16/3/09 from your dealer M/S Balaji Associates,PL Shama Road,Meerut UP,250001
The M/c is not working properly since the day i have bought it and despite my repeated visit to your service center at Krishna Plaza,Meerut they turned me
to come on some other day on some way or the other....... most of the time, because their inverter is not in working position and the power cut.

when i visited the Krishna plaza i was told that the service center has been closed down, i then contacted your dealer who gave me the new adress of your
service center at H-Ganga Nagar ,Meerut ....
Reaching there I found one Mr Yogesh sitting there toataly uncocerned. When i tried to explain him about the problem he refused straight away that there exists
any thing called warranty for my battery which is giving me so much problem and even my m/n goes blanc even when the indicator is showing 27% power remaining
He did not listen to any of my argument and said go and bring the original bill from HCL ,now that i do not know where i would get it from bevause i have purchased it
from your authorized dealer and i have the bill of the same dealer or how else i would have registered it.........The bill no is 478 of book no 10 Dated 16/03/09
of Shri Balaji Associates Meerut regd on 10/06/09 on your service center at krishna plaza Meerut........

finaly it is not that i was not treated properly the man called mr Yogesh was not behaving as an officer of a company like HCL should have done he was trying to
treat me as if some one was trying to take disadwantage from him.
when i told him that this is going to give you bad name if i will report the matter ,he did not care the least, more over he chalenged me to go and do what ever i could do.

Now sir this is not the battery alone which is an issue but the chalange which has been given to me to show the proof of my earlier visits to your service center which i sure
can not ......even my visit of today to your service center i can not proove ........because when i asked mr Yogesh to provide me the refusal of service he simply told me that
he shall appoint a guard for keeping records of visitors then only such records could be maintained..............
Sir being a senior citizen or almost there i traveled around 180 kms (6 Visits)for nothing and was treated shabbily by your staff which i am surly not taking lightly and would like
to request you to look in to the matter at your earliest so that to avoid you and me the trouble.......

Yours Sincerly
Sunil Agarwal
CL-58,Pallavpuram Phase-!
Meerut 250001
9456638108

Dear All,

To get any solution for your complaints, pls. forward complaint letter to the Head Office of the Co. The address is:

The Managing Director,
Dell India Pvt. Ltd.,
Divyasree Greens,Ground Floor.S.No.12/1 12/1A, 13/1A
Challaghatta Village, Varthurhoblo,
Airport Inner Ring Road, Bangalore,
Karnataka - 560071

Originally Posted by admin

Hello,

Have you all the job sheet with you ? if so then contact to the customer care of the parent company via email/phone and tell them the about the hardware issue which is occurring continuously even after repair, hence it is a defective piece and should be replaced.
And if the customer care people are not agree to solve the issue than send a written notice to the CMD of the parent company also attach the previous discussion copy with the customer care, copy of bill, copy of job sheets, and ask them to solve your problem with in the mentioned time of 15-20 days.
If still have a question then feel free to contact us again.

dear administrator,
dell people told that they would replace the laptop in 45 days from the date 27th october 2009,as of now i.e 1st jan 2010 they have not replaced it & so far 60days have been passed ..please suggest a best way to take action.