Thread: Problem with a brand new Acer Laptop

Dear Guest,

To get any solution for your complaint kindly send a complaint letter to the Head Office of the Co. Send it through registered post and keep a copy of that letter also. Hope you will get any positive response from there.

I brought my Acer laptop in March 2009, in April 2009 the keyboard came unclipped so I sent it back to Acer to be repaired which they did within 2 weeks, then in October 2009 the same thing happened aagain so once again I contacted them and sent it to them to be repaired but then i received a letter to say that the bezel around the screen was broken and that this was not covered in the warranty and I would have to pay over £100 to get it fixed, I got in contact with them and told them it was the keyboard not the bezel that was broke, they denied this and told me I must have broke the bezel and that I would have to pay to have it fixed. I sent an email explaining all this to what I thought was the Head Office only to receive an email back tell me that my laptop (3 months later) has been sent back to me still broken as I refused to pay for the work. I have asked for the original packaging to be sent so I can check that it wasn't dropped in transit but i'm getting aload of excuses. Please Please help, what can I do.

I bought an Acer Laptop model 5542 on 29/Oct./2009 from one of your authorized dealer-"Acer Mall, Sharda Systems & Services (P) Ltd., Jaipur".
My laptop with S. No. LXPHB0C001940323322000, was operational for couple of days and the hard drive got crashed, as an immediate action I got the complain registered with the customer care and was provided the complain number 012510-215.

The customer care executive in Jaipur attended me and post checking the laptop condition provided me the receipt of getting the hard drive changed, but asked me to wait for few days due to unavailability in Jaipur and a new hard drive to be consigned from Bangalore (per communication from the executive).

On 29th Jan.2010 he changed my hard drive with an old one, which again got crash on 1st Feb.2010, I again approached him he again changed it with an old Hitachi hard drive, which when using the first time I found loads of useless data with full of movies, songs and other customer data. I again approached him same day and again he replaced the hard drive with an old Segat Hard drive which is again not working.

Please could you confirm the statement from an Acer service executive that "Acer Company provides old and used hard drives as a replacement to customers, which are checked and verified."

Hereto, Gone through a lot of harassment, miss-communication, business loss, time loss, data loss, its too much of a customer harassment I have been driven through. Please suggest would I have to reach a consumer court to help me get what I have paid for.

i bhought a new acer laptop. my laptop mic is not clear................. wen using skype n messenger.........................