HP Compaq Laptop service and Quality isse

**chandresh_9** · 09-24-2009, 12:23 PM

I came to visit consumercourt.in. I saw several people worldwide
experiencing my kind of issue. Below is the complaint I registered with HP
as: CCHSAP232861 and CCHSAP232854 on 17-09-09.

*"I bought my Compaq Presario laptop on August-07. Laptop details are as
follows.

Model No: V6211AU
Product No. RZ897PA
Serial No. CNF7170DDX

The laptop was heating since I bought the laptop. Firstly I thought
that it is not going to cause any complaint because of heating.

After 6 months, DVD writer stopped working. That time laptop is under warranty so service center replace DVD writer. After some time my wifi are stop working.

After 11 months ones again DVD writer stopped working and HP replaced it .
The heating was still there. You can sense it by just placing your
hand on the palm rest area or the readings of inbuilt temperature
sensors.

Due to heating, battery life was also shortened. So I requested a
replacement .hp replaced the battery. After some time ones again DVD writer stop working, and HP replaced it due to under warranty. Heating is still intact.

Again in September 09, the motherboard failed. HP Service center told me that in this series of laptop there is manufacture defect and that’s why hp given one more year warranty .and your warranty are over in august 2009. But no one can communicate for that extended warranty to me.
First hp responsibility that they have to communicate for that manufacture defect and replaced the unit. But they do not do that and now they says your warranty expire one month before and you have to pay 15000 to 16000 for replacing mother board.

My Friend is electronics engineer ,he said that the issue is caused by the inefficient thermal design in the
series of these laptops worldwide, which cannot be solved by replacing
the motherboard. Replacing the motherboard is simply like removing the
effect a problem, rather than cause of the problem. Moreover, if a
single time repair can solve the issue, HP wouldn't have offered such
a repair, rather than providing 1 year limited warranty.

I had contacted National Consumer Helpline and as per their advice, I
am requesting a replacement of the laptop with one year warranty to
make sure that rep. Also note that I have already given the laptop to
the simtech Computer pvt. ltd several times by now for diagnosis. Each
time I had to travel 10 kms to and fro. Whenever the laptop was there
at the service centre, I was unable to work for those days. Moreover
the defect being thermal design failure, life of all parts are
affected. Be reminded about the fact that improper thermal deisgn
would decrease the life of electronic components exponentially. So
kindly avoid lagging further by 'escalating' the matter. If I didn't
find any response to this email, a letter will be sent to HP head
office in Bangalore. If no satisfactory response from their also, then
I will be constrained to handover the matter to legal experts and HP
will have to pay a higher price including compensation for the damages
incurred to me.

Awaiting your reply."*

Chandresh Parmar
C9 Financial
2,niranjali complex,
Anand MAhal Road
Surat-395005
Ph:+91-261-3075494

I am thinking of sending a letter via registered post to their Bangalore
head office .

Chairman and Managing Director,
Hewlett-Packard India Sales Pvt.Ltd
24, Salarpuria Arena
Adugodi
Hosur Road
Bangalore - 560 030

My doubt is it whether should I send it to HP President(PSG), Mr.Ravi
Swaminathan rather than Chairman and Managing Director?

What all documents will be required from my end, if I take the case to
consumer court?

I have the call reports of all replacedparts. . I do have the invoice with
me. As of now, only motherboard is not covered under warranty .its completed befour month

Hope I will get a replacement. Actually I am not interested in replacement,
because of the fact that several HP laptop has heating and allied issues.
There are several articles on supporting this fact. The replaced laptop can
also cause problem. So can I claim for a refund rather?

In Cochin, Kerala, Mr.Koshy John filed a case and he won. Another person
from Ludhiyana also won. The below links lead to them and may come in handy
for you as well.

Please tell me whether I should go to court. Am I elgible to claim?

A line in reply in this connection shall be highly appreciated.

Regards,

Chandresh parmar

Unregistered · 09-27-2009, 08:26 AM

Hi,
I bought a Compaq laptop( Model no. CQ40-425TU) on 29th Aug 2009 from retailer at Rourkela,After almost 2 weeks the machine stopped working.
I submitted the laptop at the HP authorised service station on 12th Sep'09.2 weeks have passed but they have not rectified the problem yet.
I even talked to the Accounts Manager HP based at Kolkata.The retailer,the service station and that accounts manager kept on refering me to one another.
He also promised me a DOA but i have not yet received even a call from them.They are not even saying how much time they will take to return my laptop.

I have already undergone lot of mental agony and m unable to find any help further.
After two days of all this I got a copy of DOA(defect on arrival)certificate from the service center but the dealer insisted on the original copy and refused to replace my machine.The service center guys said I will get the original copy at my residential address while the man at HP whom I contacted through my dealer (Mr Santosh Mandal),said I will be getting the DOA at service center.So the result is that I have now my one month old not working machine,the copy of DOA and a lot of frustration with me.Herewith I am also providing the contacts that I have touched many times upon
in order to seek help.

Regards,
Himanshu Shekhar

Laptop specs:
Model no. CQ40-425TU/VB641PA#ACJ
serial no CND931335H

The retailer/dealer: PC World,Daily Market,Rourkela-769001
PH:9338437444
The Service Centre: HP Authorised Service Centre
RT Outsourcing Services Limited
D-7 Koelnagar,Rourkela-769014
Ph:0661-2470337
The Accounts Manager HP(Kol): Mr.Debasish Maiti
Ph:9836659959
and above all
santosh.mandal@hp.com

**advocate** · 09-27-2009, 09:42 PM

Dear Sir,

To get any solution for your complaint kindly send a complaint letter to the Head Office of the Co. Send it through registered post and keep a copy of that letter also. Hope you will get any positive response from there.

**chandresh_9** · 10-21-2009, 04:39 PM

Dear sir,
I send complain through registered post to hp chairman and MD.
and given 15 day time for solve complain otherwise i have to go consumer court.

I need your advice.....what we can do next...ether go for consumer court or not....plz... help me..

**advocate** · 10-21-2009, 09:59 PM

Dear Sir,

Pls. wait for that given time period. If the Co. is not going to respond in a positive way, then you will have to approach consumer forum.

pinakd27@gmail.com · 12-01-2009, 05:01 PM

Dear sir / madam,
I have purchased a compaq laptop recently , and i asked for the warranty card to the dealer i purchased but he told that i have to apply online , may i know the website address where should i register/claim my warranty, i visited compaq.com but there was no such columns for applying for warranty , can you help me in this regard....

I am waiting for your reply .asap

gurvinder pal singh · 06-03-2010, 03:13 PM

hello ,
i purchase a laptop hp pavillion dv4 on 27 may 2009. later on in nov.2009 it got a problem of red lining occuring on display of lcd. i go to service centre jallandhar (punjab) after 45 days i got my laptop with a changed lcd. then after 4 months in march 2010, my lappy got problem regarding heat sink (excessive heat) i submit my laptop to service centre jallandhar on 13 april 2010. bt till now my laptop is not repaired .service centre tell me to give bill, i gave them(i submit my bill) bt they totally harrase me and said to give retail in voice of shop keeper , it is tough for me to get that bt i also submit that by requesting to shopkeeper from whom i get my lappy. bt till now hp services harrase me and not repairing my laptop, now i am totalt haraased because service centre is 45km away from my home and i am not able to go there again and again on the expewnse of my study of btech. now i want to go to consumer court because i am hopeless now,,,,,,,,,,now i suggest to my freinds,pls dont buy hp.....because a good response connect 2 peoples bt a bad response disconnect 9 peoples.

yesorraj2005 @yahoo.com · 01-16-2011, 10:47 AM

I have taken a Compaq Notebook PC presario window7 laptop from Best Buy outlet in Rochester ( New York-USA ) on 25-07-2010. with anti virus Spy Sweeper for my use in Bangalore ( India) I returned to India on Sept 14 ,2010 The internet ( Broadband) connection was also given by BSNL on 23/09/2010. There is no problem with the working of the computer so far ( till date) But to-day when i incerted a C.D on religious discourse, it was not operating and when i tried to eject it out the c.d is not coming out. Pl inform me where is your service center is located in Bangalore urgently to my e mail given. so that I can get it removed by your technical men in the service center.
Thanks and with regards
S. Rajarathinam I.A.&.A.S., ( Retd)

HP Compaq Laptop service and Quality isse

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