I have recently received an sms on my cell for payment of broadband bills. My connection is through Parth Telecom (BSNL franchisee). My landline is not functioning since last 4 months. And obviously the broadband also cannot function and has not been functioning.
I
I am shocked to see a bill to be paid (on sms) when indeed i have complained to Parth Telecom. BSNL can check for the data usage since there is not any data exchanged since the landline has not been functioning. The condition is same even now.

How can anyone pay the bills when the connection itself was not there? I am thinking of pursuing this case with consumer forum unless this gets resolved very soon.

Complaint was made to Parth telecom earlier as well as BSNL Wakad (Dy Engineer). Pune but he is not ready to listen or help.

Can anyone please help / guide?

Regards,
Rocky