Originally Posted by jay2001

I have been using tata walky for several years. Everytime there was a problem with the device, the engineers used to fix it promptly.

However, until recently, I registered one such problem. I was given a call to fix a time when the visit can be made without any intimation of charges involved. The engineer who visited told me that the replacement of the device will be chargable. I immediately mailed the nodal officers raising my voice in that the instrument damage was never chargable & neither was I informed about this. They said they have change their policies and failed to produce when was this informed to us. I never knew that its chargable to have an engineer visit.

In the midst, I have recently recieved the bill This was followed by a deduction on my bill for the engineer's visit (there were no repairs carried out). These are unfair practices.

Please assist me on how can I approach this...

Dear Mr. Jay,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Walky connection details, e-mail id or your alternate contact number which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

Dear Concern,

We are having Tata walky connection No 0512-6554580, sorry to say that from very beginning we are facing problem a lot, every fifteen days phone get disconnected than we need to contact customer care to get the same activated.

Please look in to the matter seriously and provide one time solution.



Regds,
Anup Nigam,
Area Sales Manager-ECG,
UP WEST,
9984663388.

Hi Anup,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

I have a Tata Prepaid Walky and my number 0251-6469171. I have a defective handset and have approached their Gallery, Customer Care and even Nodal Officer several times in the past several months. Their Gallery man says, for prepaid account, no new instrument will be given even if subscriber is willing to pay. Customer Care people say that they cannot find my number (??) in their system. My email communications are marked to Nodal as well Appellate departments. There are always assurances but no action at all. I do not understand why Tata is not giving me a new instrument even at my own cost? And I also do not understand why they cannot find my number in their system even though I have a working connection. If I make recharge from their Gallery they are promptly carrying out the recharge. If they cannot find my number in their system, how are they able to carry out recharge? Now I do not understand whom to approach for getting a new instrument. Please help.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Customer,

We are unable to trace the records for the given Tata Prepaid Walky number 0251-6469171. We request you to visit the nearest Tata Docomo outlet in this regard.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hi,
we have a tata docomo landline walky in my office. its a total 10 cnnection. every time with out gettling bill our line is disconnect from the customer care without any intimation because of unpayment of bill. but we are not getting bill in my mailing address the how can i make payment without see a bill. i want reply on this message.



Regards,

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - Tata DOCOMO Chat to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

SIR,
I AM OWNING A TATA WALKY NO.011 65797699 (PRE PAID) SINCE LAST 8 YEARS.
AS PER YOUR SCHEME I PAID THE REQUIRED FEE FOR HAVING LIFE TIME VALIDITY .YOU HAD EXTENDED THE SERVICES FOR LIFE TIME VALIDITY .I GOT MY HAND SET REPAIRED FROM SERVICE CENTER (LG) AT LAKXMI NAGAR ,DELHI 110092. MY HAND SET GOT DEFECTIVE AGAIN NEARLY 4-5 MONTHS BACK SO I WANTED TO BUY A NEW HAND SET.
I WANT TO BRING IN TO YOUR KIND NOTICE THE AGONY AND STRESS I AM FACING FROM LAST 4-5 MONTHS.
1.YOUR CUSTOMER CARE DID NOT RESPONDED TO MY CALLS.
2 CUSTOMER CARE SHOWN THEIR HELPLESSNESS TO PROVIDE ANY INFORMATION ON TATA WALKY HAND SET.
3 WITH LOT OF EFFORTS I LOCATED YOUR SERVICE CENTER AT N-44 C.P ,NEW DELHI.
FOLLOWINGS ARE THE DETAILS OF DISCUSSIONS HELD WITH YOU REP. AND SH GAGAN
a)THEY INFORMED THAT PRE-PAID SERVICE ON WALKY HAD BEEN DISBAND SINCE LONG.
b)IN CASE I WANT TO HAVE MY WALKY NO. ACTIVATED ,I FIRST SWITCH OVER TO POST PAID SERVICES AND DEPOSIT RS.1500/- FOR REPLACEMENT OF HAND SET.
c) REGARDING LIFE TIME VALIDITY ,I WAS INFORMED THAT ,THIS SERVICE HAD ALREADY BEEN DISCONTINUED WITH THE DIRECTIONS OF TRI.SO I CAN NOT AVAIL THIS LIFE TIME VALIDITY SERVICE ANY MORE.
d)OPTIONS AVAILABLE FOR CONVERTING POST PAID TO PRE-PAID ,IN CASE I WANT TO .
e)SH GAGAN SHOW HIS INABILITY TO EXTEND ANY SUPPORT TO A LOYAL CUSTOMER LIKE ME.
f)PRESENTLY MT WALKY NO HAS BEEN STOPPED AND NO INCOMING AND OUT GOING CALL SERVICE AVAILABLE

I BEING FORCED BY THE ILL AND INACTION FROM TATA AND HAVING NO OTHER OPTION I AM SUBMIT MY COMPLAINT TO YOURSELF FOR IMMEDIATE ACTION.
I)KINDLY REPLACE MY DEFECTIVE HAND SET .I AM READY TO BEAR THE COST.
II)KINDLY ACTIVATE MY SERVICE WITH LIFE TIME VALIDITY.

REQUEST FOR AN EARLY ACTION FROM YOUR END.

MUKESH VATSA
D-44 SURAJMAL VIHAR
DELHI-110092
09560197381

Sir, I have a TATA Walky Phone with number 0233-6453471 at Sangli (Maharashtra) For the last few months Tata company has set a caller tune for my phone. I had never request company and gven any consent to them for the aforesaid service. Whenever I recharge my walky the balance automatically is cut as charges against the caller tune service (for which I had never applied)

I request the responsible officials to rectify the problem and refund me back the charges cut against the said services.

Dear customer,

Thank you for sharing your contact details, we will contact you soon regarding your concern.

Thanks and Regards,
Tata Docomo

Dear Customer(0233-6453471),

We tried to speak to you personally on your number 233 6453471 to understand your concerns regarding the balance deduction. However, we are unable to contact you, since your call was not reachable.

Hence, we would like to inform you that as per our records we found that the caller tune service has been deactivated and there is no balance deduction found and no issue.

Thanks and Regards,
Customer Care
Tata Docomo.

Sir/Ma'am,
I'm facing a severe network problem from last week in scheme no.-51 area of Indore city, my TATA Walky phone (0731-6563698), my TATA mobile (9669580001) & my brother's TATA mobile all are not working at this place, which is our residence at the same time, no network issue is there in rest of the city. We use our TATA walky & mobiles for business purposes, so we are facing losses in connectivity with our customers. Please take some action ASAP or we will discontinue the connections & sought legal help for losses caused in business due to same.
Alternate number - 9424011373.
Thank you,
Abhishek Rai,
Scheme No.-51,
Indore.

I apply New connection online than "OMINI COMMUNICATIONS" provide me Tata walky but this is not activated after 72 Hour and OMINI COMMUNICATIONS not pick my phone.
Please Suggest me


Manulal Sharma
9958717704
Delhi/NCR