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Airtel Charging for disconnected line

This is a discussion on Airtel Charging for disconnected line within the Land Line Phone forums, part of the Other Services category; Respected Authorities, Please find that the land line from Airtel is requested(Cancellation Req: 576112.[BAL|QRC35698651]) to be disconnected in he month ...

  1. 01-22-2012, 12:15 AM #1
    karthik7783
    karthik7783 is offline Junior Member
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    Default Airtel Charging for disconnected line

    Respected Authorities,

    Please find that the land line from Airtel is requested(Cancellation Req: 576112.[BAL|QRC35698651]) to be disconnected in he month of February 2011 and intimated to customer care to collect the instrument as we are vacating the premises. After 15 days a mail has come intimating sorry for the delay with Ref No: 593881 and sorry for the inconvinience caused. On 21-JAN-2012 there is a call from gwalior High court lawyer intimating that case has been filed on you for not paying the landline bill for the months of March, April, May & June. When i approached Airtel Office Begumpet the floor officer Vijay(ID: 57305) has responded very ruthless and said that no request has been raised and they dont have any record of the request raised butwhen i showed them the mail i have received then they are trying to calm me down say saying it might be a software update Problem .

    I need justified clarification now and revert my total amount that is to be reverted apart from the usage and for the 3 months mentioned above there is no usage as i wass in abroad on office purpose. Also from this check i have proof of my passport stamped by US newyork Port of entry authorities.

    Please do me the immediate needul that Airtel should come up with a reason on this and find a solution in resolving on this.

    Thamks & Regrads,
    Vamsy Karthik. B
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  2. 02-06-2012, 03:23 PM #2
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    Airtel_Presence
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    Dear Vamsy ,

    This is to inform you that your concern listed on 22 Jan 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get intouch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  3. 02-21-2012, 11:30 PM #3
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    Airtel_Presence
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    Dear Vamsy Karthik. B ,

    This is to inform you that your concern listed 22 Jan 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please share the required details with us at airtel: About bharti airtel: Feedback .

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  4. 02-26-2012, 02:03 AM #4
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    Airtel_Presence
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    Dear Vamsy Karthik. B ,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel: About bharti airtel: Feedback

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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