Dear Team,

I have sent neumerous emails but airtel just dont care.... I am attaching the complete thread of emails..

Regards
Udayan


******
Team,

How long do I wait????

Can I get a manager's number to call and talk directly... You are fooling your customers by the escalation matrix and number. No one attends the number or the IVR automatically disconnects and you don't bother to reply back to emails..........


Just let me know how long I need to wait and just give me a number of a responsible manager with whom I can work with to get my resolution... If this is too difficult .......then contact me I will give you a resolution.

Regards
Udayan
9986088861/9743545444

---

From: Udayan Guha
Sent: Monday, January 16, 2012 2:24 PM
To: nodal.southabts@in.airtel.com
Subject: RE: SERVICE REQUEST NUMBER 9532358 [|BAL|Qrc20601121501167350517|]



Dear Team,

Please provide an update on this? I am waiting eagerly. I need your help to resolve this issue. I am out of Internet and telephony for last 15 days

Regards
Udayan

---

From: Udayan Guha
Sent: Wednesday, January 11, 2012 10:23 AM
To: nodal.southabts@in.airtel.com
Subject: RE: SERVICE REQUEST NUMBER 9532358 [|BAL|Qrc20601121501167350517|]



Dear team,

Any update on this??

Regards
Udayan

---

From: nodal.southabts@in.airtel.com [nodal.southabts@in.airtel.com]
Sent: Friday, January 06, 2012 4:21 PM
To: Udayan Guha
Subject: Re: SERVICE REQUEST NUMBER 9532358 [|BAL|Qrc20601121501167350517|]



Dear Mr. Guha,





Warm greetings from airtel.





With reference to your e-mail dated 06/01/2012, you have expressed your concern regarding delay in shifting for your airtel account number 13447165.





This is to inform you that your concern has been registered with the reference number 9927500 and it would be processed by 07/01/2012, 12:25 PM.





We sincerely apologize for difficulty caused to you and we take this opportunity to assure you that we are working on your concern with priority.





It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.





Please do write in for any further assistance.





Disclaimer:





Please feel free to speak to our call center executive on 121(queries) and 198 (complaints or requests). You may also email us at121@airtel.in





If your requests or complaints are still unresolved, you may get in touch with our Nodal officers at 08041115338 between 9:30 AM and 6:30 PM, Monday to Friday. You may also email us at nodal.southabts@airtel.in.





If you do not receive a satisfactory response from our Nodal officers, you may send an email at appellate.southabts@airtel.in or you may call at 080-41115201 between 9:30 AM and 6:30 PM, Monday to Friday.





Nodal Office


airtel Telemedia Services.


Assuring you our best of services
Yours sincerely
Santosh


---------Original Message----------
From: Udayan.Guha@digisol.com
To: nodal.southabts@in.airtel.com
Cc:
Sent: 06/01/2012 03:50:13 PM
Subject: service request number 9532358

Team,



It is quite frustrating not to hear from you on any reply about the above
SRRno. I have been using this connection 08041670081 for almost more than 3
years. Now I have shifted my house ..not more than 500 mtrs from the previous
place and requested for the shifting.



Your engineer visited my place and confirmed that connections are available.
Post that i received a call from your team stating that due to technical
problem you will not be able to shift this connection.



The irony is on my new house gate I see your advertisement for new broadband
connection with contact numbers..How funny and on that same house you are not
ok to shift...



Actually if you check my name I have been using this connection from almost 7
years..previously i used to stay in Minerva circle then moved to ezipura and
post using your connection for 7 days it is really frustarting to receive this
kind of answers .



The girl who called me to say that the connection cant be shifted when I told
her that you are giving advertisement right in my gate about your broadband or
that area she reconfirmed me that she will check oncwe agin and let me know but
still now no body came back with any concrete answer...



can you help please



Thanks and Regards |Udayan Guha | DGM¿ RMA

Smartlink Network Systems Ltd | Bangalore Electronic City

Tel: +91 080 28520317, 28520318, 28522298, 28522299, Extn: 201 | Cell: +91
9986088861| Udayan.guha@digisol.com |skypeid: udayanguha