Dear Sir/Madam,
I would like to complain against Airtel Broadband and Land line (number 033-4065-2163).
I wanted to cancel Airtel because of poor service in repairing the Wi-Fi back in August,2011. I waited for 14 days without any rectification and I decided to cancel the service, logged two requests (2948208 and 5072038) back in August timeframe, which were not resolved within the SLA and I had to pay for the amount when I enquired on the status in October. Anyway, October 18th I again raised the cancellation request and the SLA for resolution was given to be completed by October 29th. Again, the request was not resolved and I kept on following, with second and third commitment. After that I forgot and thought that the issue has been resolved and I would not be charged beyond August 28th (till which my dues were cleared). I was surprised to note that when I was called up by Airtel billing department that I have an overdue of Rs 2424 per invoice 12/12 and I need to pay the amount. I am enclosing the detail e-mail chain I had with Airtel.
My complain is that Airtel has been lying and not keeping their commitment as the resolution date they have mentioned. And they have been charging unethically for no fault of mine. Would request you to look into the matter and provide justice,
Airtel is becoming a very corrupted company and I have a suspicion that they are doing this intentionally to harass the customer and generate revenue unethically.

Kumaresh Das
kumareshdas@yahoo.com
+919231001093

EMAIL CHAIN (note: I have deleted the URLs from Airtel feedback from e-mail chain):

From: 121@in.airtel.com <121@in.airtel.com>
Subject: Re: PAYMENT ALERT [|BAL|Qrc20901121701597387365|]
To: kumareshdas@yahoo.com
Date: Monday, January 9, 2012, 10:25 PM

Dear Customer,
Ref: Email Dated 09-01-2012, regarding cancellation of airtel account number 16618620.
Thank you for writing to airtel and the opportunity to assist you.
We thank you for using our services and confirm the cancellation of the connection with effect from 17/12/2011.
We cherish your association with us and look forward to being of service again should you wish to take a connection with airtel in future.
Please note the current outstanding is Rs.2424/- as per invoice dated 12-12-2011. The final bill will be generated on 12-01-2012.
We would like to inform you that as per process, the security deposit will be automatically adjusted towards outstanding balance on the account if any or refunded through cheque within 45 days from the date of permanent disconnection.
Please do send us your feedback or suggestions to help us meet your expectations in future.

Warm Regards,
Satish.E
customer care executive
bharti airtel limited.
Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
---------Original Message----------
From: kumareshdas@yahoo.com
To: 121@in.airtel.com
Cc: 121@airtel.in
Sent: 09/01/2012 05:01:33 PM
Subject: Fw: Re: PAYMENT ALERT [|BAL|Qrc21411110911476575831|]
--- On Sat, 11/26/11, 121@airtel.in <121@airtel.in> wrote:
From: 121@airtel.in <121@airtel.in>
Subject: Re: PAYMENT ALERT [|BAL|Qrc21411110911476575831|]
To: kumareshdas@yahoo.com
Date: Saturday, November 26, 2011, 4:28 AM
Dear Customer,
Ref: Email dated 14-11-2011, concern regarding delay in cancellation for your
airtel account number 16618620
Thank you for writing to airtel.
We would like to confirm that we had already registered a request with
reference number 7817042. Our team is working on the same and the request will
be resolved by 29-NOV-2011 10:15 PM.
To address your concern, we have already forwarded your complaint regarding the
delay in cancellation with the concerned team. Our team will be contacting you
shortly with an update on the issue
We seek your cooperation in this regard.
It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a very warm and fruitful
association with you.
Please do write in for any further assistance.



warm regards,
Arun Menezes
customer care executive
bharti airtel limited.
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
---------Original Message----------
From: kumareshdas@yahoo.com
To: 121@airtel.in
Cc:
Sent: 14/11/2011 09:34:35 AM
Subject: Re: PAYMENT ALERT [|BAL|Qrc21810111310546189653|]
Is there any update? I have received the bill this month again. Regards
Kumaresh
Sent on my BlackBerry® from Vodafone
From: 121@airtel.in
Date: 25 Oct 2011 23:49:09 +0530
To:
Subject: Re: PAYMENT ALERT [|BAL|Qrc21810111310546189653|]
Dear Customer,
We regret the delay in responding to your mail.
Ref: Email dated 18-10-2011, concern over the delay in cancellation and billing
of your airtel account number 16618620.
We regret the inconvenience caused to you in this regard. We understand your
concern and shall work towards resolving the same.
We would like to inform you that your issue has been registered under the
Reference Id 6266606 and the same will be addressed by 29-OCT-2011 03:30 PM.
We thank you for taking out the time to voice your concern. Please do write in
for any further assistance.




Warm Regards,
Anoop M Das,
Customer Care Executive,
Bharti Airtel Limited.

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
---------Original Message----------
From: kumareshdas@yahoo.com
To: 121@airtel.in
Cc:
Sent: 18/10/2011 01:52:01 PM
Subject: Re: Payment Alert
Dear customer care This email refers to customer complaints numbers 2948208 and
5072038. I want to summarize into below points: 1) I requested for cancellation
of the connection for my account back on August 28 through the first complaint
number because of wifi not working for 2 weeks and none of you bothered to
attend to this problem. 2) I had been subsequent to this lot of discussions
with customer representatives and I was told that I will be given a revised
bill and once I pay the outstanding amount the connection will be closed.
However I was never gunen a bill nor anybody closed it. 3) during end of
September I came to know that supposedly one of your representatives visited my
place on 1st September discussed with me on various options and I have agreed
to stay with the connection and he closed the complaint. Let me tell you its
not true and I have not discussed with anybody nor I have allowed anybody into
my appartment which is highly controlled by security. As such I had a log
anothe complaint and I was told that the associate will make a remark that
disconnection request will be from 28 August. 4) after this I have been getting
lot of calls from your billing department and I was told that I need to pay the
outstanding amount and then only cancellation can open. With good faith I have
paid until 28 th August (amount obtained from same person who I talked). 5)
with this I humbly request you to do the cancellation from 28 th August since I
have not using the broadband for 2 months. Let me know once this request has
been completed. Regards Kumaresh. 9836414830
Sent on my BlackBerry® from Vodafone
From: 121@airtel.in
Date: Sat, 15 Oct 2011 20:05:08 +0530
To:
Subject: Payment Alert
Dear Customer -
Received online payment of Rs.
2000.0 against Airtel Fixedline account number 16618620 on 15 Oct 2011 08:00:02.
Your transaction number is 407909. Thank you.