I've got an airtel fixedline number 01141036225 in Aug2011. Since there was some technical profile up-gradation related issue with this number so after some amount of struggle I managed to get this number replaced with a new airtel fixed line number by airtel, which is working absolutely fine.

The problem is instead of deactivating this number in Aug-Sept 2011 and refunding me the advance amount paid, Airtel is continuously generating bills based on the minimum rent and sending me as spams on my email and cell phone. I've already informed Airtel multiple times in September, October, November and now also in December 2011 (both over the phone and over the emails) that this number do not exist and they should deactivate this number in their records on an urgent basis and stop irritating me by sending ebills and messages (please refer to the email thread below). Another issue is each time I call Airtel I have to explain the same issue again and again and again and I get "Sorry Sir" attached to a new reference number. BTW, my latest reference number is 6578506.

Through this forum, I would like to request Airtel to kindly work on this issue and stop troubling the existing customers.

- a frustrated customer

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One of the email thread going on...

URGENT ISSUE: PH. 01141036225, REQ ID: 6578506

Dear Sir/ madam I've already surrendered 01141036225 in the month of Aug 2011 (because it didn't get activated on the requested timeframe and I was allotted another airtel fixed line number in replacement of this number by one of your representative in the same month.) But it seems like instead of deactivating this number in Aug2011 and refunding me the advance amount paid, you guys are continuously generating bills based on the minimum rent. Sir, I would like to bring in your notice that this number do not exist. Please deactivate this number on an immediate basis and stop irritating me by sending eBills. I'm fine if you do not pay me my advance. I think I've already informed this to you multiple times and informing you again one last time. On the other hand, also it seems like there is some serious issue with this number in your backend database because earlier in Aug 2011, I was trying hard to activate this number, and now I'm trying hard to deactivate this number but your database is not picking up this request. Also, I would request you (from the bottom of my heart) to assign one customer care executive on this case. Since its difficult to repeat the same thing again over and over to different people. Hope that clarifies everything. let me know in case of any issues. Thanks! Randeep Singh (a frustrated customer) On Tue, Nov 29, 2011 at 9:54 AM, <nodal.ncr@in.airtel.com> wrote: Dear Mr. Singh, Thank you for writing to airtel telemedia services and giving us an opportunity to assist you. This is in reference to your email on 26-November-2011 to our nodal office regarding services for your airtel landline number 01141036225. We apologize for the inconvenience caused to you in this regard. We are truly disappointed to learn that you have decided to surrender your airtel number. You have been our esteemed customer and we would want you to be a continued member of the airtel family. We would be happy to address any of your concerns regarding this connection. We would like to inform you that we have already raised a concern regarding cancellation with reference number 6578506 and the same is under process on priority. We assure that your concern would be resolved at the earliest. Further, we would also like to inform you that the billing concern will be addressed post cancellation. We would also like to inform you that as per process, the security deposit (if any) will be automatically adjusted towards outstanding balance on the account or refunded through cheque within 45 working days from the date of permanent disconnection. We seek your co-operation in this regard. It has been our privilege to be your preferred telephone service provider and we regret losing your valuable patronage. We hope you to reconsider your decision and give us an opportunity to continue serving you. Please do write in for any further assistance. Warm Regards, Varsha Choudhery ---------Original Message---------- From: Randeep Singh To: nodal.ncr@in.airtel.com Cc: Sent: 26/11/2011 02:30:26 PM Subject: Fwd: FWD: URGENT ISSUE: PH. 01141036225, REQ ID: 49166278 [|BAL|Qrc22009111209495741148|] Background of the resolution by your end: Since there was an unsolvable technical issue with the number 011-41036225 allotment to me in July 2011. As per my understanding the issue was due to some server updation going at your end. I would like to bring in your notice that you have already resolved this issue by deactivating this number and allotting me a new number in Sept 2011 (too late, but ok) without changing my phone/broadband wire. Please go through the email thread below for details. New Problem: Now, the problem is that suddenly I have started receiving calls since last week from airtel saying that my number 011-41036225 is still active and there is a bill pending. When asked, your representative said "the number was reactivated in Oct 2011". I would like to bring in your notice that I have never asked to reactivate this number since this number and you have already resolved my problem by allotting me a new number in September 2011 itself. Also, I have only one wire coming to my house which is connected only to my new number since Sept 2011. I would request you to kindly do the needful by deactivating 011-41036225 completely if not done yet and do not disturb me further by making calls to my cell phone regarding this number. This particular number was never allotted and used by me. for any clarification, I request you to please assign only one person to this case and contact me. I've already communicated this issue multiple times to various representatives. Thanks! Randeep ---------- Forwarded message ---------- From: Date: Tue, Sep 20, 2011 at 5:10 PM Subject: Re: FWD: URGENT ISSUE: PH. 01141036225, REQ ID: 49166278 [|BAL|Qrc22009111209495741148|] To: Randeep Singh Dear Randeep, Thank you for writing to airtel telemedia services and giving us an opportunity to assist you. This is in reference to your email on 20/09/2011 to our nodal office regarding refund for your airtel landline number We regret the delay in response to your email. Please accept our sincere apologies for the inconvenience you might have faced due to the above mentioned episode. As per your email, we would like to assure you that from your previous interactions we understand your concern regarding refund against your landline number 01141036225 remains unresolved. Rest assured that as long as we have raised your concern on priority, we will make sure to resolve it as soon as possible. The reference number for the same is 4386808. Our team is working on it and we assure you that the same will be addressed by 28/09/2011, 10:11 Hrs. We seek your cooperation in this regard and appreciate your patience for the same. It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you. Please do write in for any further assistance. Assuring you the best of services. Warm Regards, Juhi Chadha ---------Original Message---------- From: Randeep Singh To: nodal.ncr@airtel.in Cc: Sent: 20/09/2011 12:06:37 PM Subject: Re: FWD: URGENT ISSUE: PH. 01141036225, REQ ID: 49166278 [|BAL|Qrc23108112308255452144|] Since you guys were unable to solve this issue, you guys have given me a new new airtel number and disconnect the earlier connection of 01141036225, which is fine. Now, can you guys please refund the Rs. 500 paid initially for the connection 01141036225 or transfer that amount on my new connection? PS: I recently register a complaint for this refund for complaint number 49168354, but today when I called customer care I got the answer saying there is no complaint register with this number. A Gentle Feedback: Your services has become pathetic from last few months. No one called me even once. Thankyou for your bad services Randeep On Tue, Sep 6, 2011 at 3:12 PM, Randeep Singh wrote: Dear Shashank Please update me with the progress on issue no 3328226. Its already 6-Sept and I've got no response from you guys yet. Regards Randeep On 01-Sep-2011 4:17 PM, wrote: > Dear Randeep, > > Thank you for writing to airtel telemedia services and giving us an opportunity to assist you. > > This is in reference to your email on 31/08/2011 to our nodal office regarding reactivation of your airtel landline number 01141036225. > We regret the inconvenience caused due to delay in replying to your email. > > To address your current concern, we have raised a complaint with the unique service request number 3328226 and the same will be resolved by 08/09/2011, 18:23. > We thank you for taking out the time to voice your concern. At airtel, we believe that it is our customer's feedback that helps us to improve on our services. > > Please do write in for any further assistance. > > > Warm Regards, > Shashank Sharma > > ...