Originally Posted by sudarshan1990

Hello,



I have brought a new cordless model named Tata Walky+ for Rs.1500 which is a three months old one. I have got an Display problem and I have gone

to the nearest showroom which is at Thambu Chetty Street and the Welcome was horrible.



I was asked to wait for 1/2 Hour just to ask what is my issue and the concerned authority Mr. Satish was talking in his mobile outside the showroom and

when asked where is the concerned staff. A lady working there said " Sir, you can go and call him he is standing outside".



I was in my high heat at that time but after some time he came and told that they cannot make this model ready you need to change the model to

an new one. I said you replace this and they said " There is no stock in Chennai so we cant do that".



I said them tell me some solution and he said "You take either landline or you take an model that I will show". You know what he showed me an

1980's model with an antenna on the top. I said I will take the old model but give my money back. But they said the rules might not work like that

or they are not authorized to give money back.


Then I made an complaint with 121 on 31-10-2011. They said they cannot take a official complaint but will arrange a solution and call me in one

day but after four days I again called and what you know they said there is no complaint made. I was fed and I made an another complaint and it

was made on date 03-11-2011 and they called me next day and asked my trouble and said in phone itself the same solution there is no stock and they

closed the complaint themselves.


Now today (07-11-2011), when I call they say the complaint is closed and they don't have stock and can do nothing, they also said me that an

service man came to my home and saw the issue; but the fact is they never came and in fact they just called that day and said they will call next

day with solutions for this issue and never called again. I am asking them to connect to some higher authority but they tell me that they will call me

back and there is no answer until i call them back next day.



Can anyone tell me what to do and how to file and complaint at the court and what sections should i file a case.


Guide Me. It's a request to all here.

Dear Mr. Sudarshan,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Walky connection details, e-mail id or your alternate contact number which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

This is regarding one pri connection which wehave appiled for with Mr. Arun
Waghmare before diwali and was being told thatthe same will be implemented
during Diwali time but in vain when followed upwith Mr arun for same on
last tuesday he called up Tata and the persontold to him that epabx can be
implemented and the last 4 digit matching nos aspromised will be alloted on
wednesday and on thursday Epabx installation wasfixed with M/s Multiline
Communication and the same people installed thenew epabx and removed our
old epabx without checking for PRI is active ornot when they came to know
for the same, the same was communicated withArun Waghmare and he told that
the same will be done next morning on Fridayaround 9.30 and also call
transfer of old tel nos to new pri nos and thenew Epabx was installed after
making 3 Tata old lines as direct out of 10lines. The next day we called up
Arun @ 10.30 what happened about the lines hetold that it will be done till
11.30 but in vain and after that he did not recdany calls (we must have
tried for more then 50 times) so on that day allour business was down and
our sales was dropped to nearly 60% to 70%. Thennext day on saturday we
informed multiline to again install our oldepabx.

Originally Posted by rajcomp

This is regarding one pri connection which wehave appiled for with Mr. Arun
Waghmare before diwali and was being told thatthe same will be implemented
during Diwali time but in vain when followed upwith Mr arun for same on
last tuesday he called up Tata and the persontold to him that epabx can be
implemented and the last 4 digit matching nos aspromised will be alloted on
wednesday and on thursday Epabx installation wasfixed with M/s Multiline
Communication and the same people installed thenew epabx and removed our
old epabx without checking for PRI is active ornot when they came to know
for the same, the same was communicated withArun Waghmare and he told that
the same will be done next morning on Fridayaround 9.30 and also call
transfer of old tel nos to new pri nos and thenew Epabx was installed after
making 3 Tata old lines as direct out of 10lines. The next day we called up
Arun @ 10.30 what happened about the lines hetold that it will be done till
11.30 but in vain and after that he did not recdany calls (we must have
tried for more then 50 times) so on that day allour business was down and
our sales was dropped to nearly 60% to 70%. Thennext day on saturday we
informed multiline to again install our oldepabx.

Dear Customer,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata connection details, e-mail id and your alternate contact number which will assist us in doing the needful.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.