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Airtel Landline + Broadband Customer ID 16598467

This is a discussion on Airtel Landline + Broadband Customer ID 16598467 within the Land Line Phone forums, part of the Other Services category; I had applied for a landline and broadband from Airtel on 02 Jul 2011. Customer ID No. 16598467. After much ...

  1. 08-23-2011, 07:09 PM #1
    sinha130
    sinha130 is offline Junior Member
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    Default Airtel Landline + Broadband Customer ID 16598467

    I had applied for a landline and broadband from Airtel on 02 Jul 2011. Customer ID No. 16598467.

    After much effort and reminders the broad band was activated after about 2 weeks. The landline still has not been activated on 23 Aug 2011. The telephone instrument that was to have been provided has not been provided so far.

    Repeated efforts to contact Airtel have had no effect.

    In fact Airtel charges for calls to most customer service numbers at the full rate. e.g Gurgaon 0124-4444121. So all I am doing is adding to Airtels billing by trying to sort out a problem which is a deficiency in service on the part of Airtel.

    I gave emailed the Nodal Officer at Airtel for NCR but there has been no response. No email acknowledgement either.
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  2. 08-24-2011, 08:41 AM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Customer (sinha130),

    This is to inform you that your concern listed 23 August 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  3. 09-03-2011, 12:47 AM #3
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Customer (sinha130),

    This is to inform that your concern listed on 23 Aug. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  4. 09-03-2011, 11:38 PM #4
    Airtel_Presence's Avatar
    Airtel_Presence
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    Dear Customer (sinha130),

    We would like to inform you that your concern listed 23 Aug. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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