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Complaint for Airtel Landline Telephone

This is a discussion on Complaint for Airtel Landline Telephone within the Land Line Phone forums, part of the Other Services category; Sir, The Airtle Landline connection was installed in my premises (Plan COMBO 499 PLUS Rs 499/- per month) in year ...

  1. 08-08-2011, 09:27 PM #1
    Gaurav Mahajan
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    Default Complaint for Airtel Landline Telephone

    Sir,

    The Airtle Landline connection was installed in my premises (Plan COMBO 499 PLUS Rs 499/- per month) in year 2006 in my name. It is brought to your notice that this connection has been lying dead since 24 June 2011. The sequence of events is listed below:

    24 June 2011:
    Outgoing facility was not available and a complaint was registered (Complaint No. 48067762) which was resolved on 26th June 2011.

    27 June 2011:
    Phone line became dead and again a complaint was registered for the same (Complaint No. 48231790). It was told that the issue would be resolved by next day. But it was not to be. After calling customer care again, it was found the complaint had been closed without resolving and without taking any consent from me (Neither was I informed about the same).
    Another complaint request was opened and was told that connection has been disconnected and it would be resolved by 5th July 2011.

    Even after waiting till 5th July and and making repeated complaints it was not resolved.

    09 July 2011:
    An executive from Airtel called up saying the issue can only be resolved by taking a new plan, to which I firmly rejected and told them to restore the original plan. Again the executive (after consulting her senior) promised that the issue would be resolved at the earliest but nothing has been done since then and matter has been hanging like that for more than a month now causing a lot of inconvenience to me.

    It is really astonishing that the phone line was disconnected without any reason and without bringing it to my notice. Furthermore, instead of restoring it within no time, your company is telling me to forgo the existing plan and opt for another one.

    So, I request you to look into the matter
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  2. 08-11-2011, 11:23 AM #2
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    Airtel_Presence
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    Dear Gaurav,

    This is to inform you that your concern listed 08 August 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  3. 08-13-2011, 01:35 PM #3
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    Dear Gaurav,

    This is to inform that your concern listed on 8 Aug. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  4. 08-13-2011, 04:11 PM #4
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    Dear Customer,

    This is to inform you that your concern listed 8 Aug. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@in.airtel.com in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  5. 08-13-2011, 10:33 PM #5
    Gaurav Mahajan
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    Hi ,

    My mobile number is 9501411299. This has been a worst experience with airtel. If such old customers are getting such a bad response then good luck to Airtel.

    I expect a call from your side at the earliest to get the issue resolved.
    It has already taken a lot of time from your end to resolve the issue.

    Thanks,
    Gaurav
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  6. 08-16-2011, 01:55 PM #6
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    Dear Gaurav,

    This is to inform you that your concern listed on 13 Aug. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  7. 08-18-2011, 06:48 PM #7
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    Dear Gaurav Mahajan,

    We would like to inform you that your concern listed 8 Aug. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  8. 08-18-2011, 08:19 PM #8
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    Dear Gaurav,

    This is to inform that your concern listed on 13 Aug. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  9. 08-25-2011, 12:35 AM #9
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    Dear Gaurav Mahajan,

    This is to inform you that your concern listed 13 Aug. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@in.airtel.com in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
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  10. 08-25-2011, 12:23 PM #10
    vinanth
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    I have given a shifiting request for my landine from bangalore to cimbatore ( 080-42279525) i had raised a request on 14th of may till date i been constantly calling the nodal, applete , customer service every single day. Each one gives me a different response.

    I escalated from Customer service to nodal, from nodal to appllete team. But even the higest escaltion seems to be worst than any thing now. Constant false promises of call backs and resolution. never reply for the mails.

    Is this the kind of service you people provied. i have spent so much money calling you people every day.
    I need a resolution on this ASAP.
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  11. 08-29-2011, 08:50 AM #11
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    Dear Vinanth,

    This is to inform you that your concern listed 25 August 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  12. 08-30-2011, 09:00 AM #12
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    Dear Vinath,

    This is to inform you that your concern listed 25 August 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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    Submit Complaint.. Submit Complaint..
  13. 08-30-2011, 11:01 PM #13
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    Dear Vinath,

    We would like to inform you that your concern listed 25 Aug. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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    Submit Complaint.. Submit Complaint..
  14. 08-31-2011, 12:43 AM #14
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    Dear Dear Gaurav Mahajan, ,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  15. 08-31-2011, 04:24 PM #15
    Gaurav Mahajan
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    Hi,

    I don't know what more information you require from my side. I have already provided my contact details above.
    Anyways, My mobile number is 9501411299.

    Sorry to say but I see most of your replies being a ready template which rather than providing a solution just say we are working on the resolution.
    I raised the request in this forum on 08-08-2011 and i still see no resolution in sight.

    Thanks,
    Gaurav
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