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Complaint against AIRTEL due to Instrument Fault

This is a discussion on Complaint against AIRTEL due to Instrument Fault within the Land Line Phone forums, part of the Other Services category; Sir, I Purchase New Voice Instrument & Modem for Internet connection by AIRTEL in March 18 2011. But I am ...

  1. 07-08-2011, 08:42 PM #1
    swapnil jain
    swapnil jain is offline Junior Member
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    Default Complaint against AIRTEL due to Instrument Fault

    Sir,

    I Purchase New Voice Instrument & Modem for Internet connection by AIRTEL in March 18 2011. But I am getting some trouble Till June by poor service of AIRTEL. Ii Request for Change my Instrument so many times. But no positive response by company. My voice instrument not working (humming sound & low voice) & so many disconnections in broadband.
    I am doing Freelance designing work. I lost so many contacts due to bad instrument of AIRTEL.
    Give me advise
    Can i attempt any case against AIRTEL.

    Swapnil Jain
    102/C/S3, Sch. no. 78
    AB Road, Vijay Nagar, Indore MP
    9300330094
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  2. 07-20-2011, 03:45 PM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Swapnil ,

    This is to inform you that your concern has listed 8 July 2011 been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  3. 07-22-2011, 10:11 AM #3
    Airtel_Presence's Avatar
    Airtel_Presence
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    Dear Swapnil Jain,

    This is to inform that your concern listed on 8 July 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  4. 07-22-2011, 02:28 PM #4
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Swapnil Jain,

    We would like to inform you that your concern listed 8 July 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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