Hello:

My IPTV Account Number with Airtel is : 16227955

MY IPTV, Airtel telephone, Internet services are down since 29th June 2011. I reported with Airtel Complaint Support team at 19:16 hrs on 30 June 2011, SERVICE NUMBER generated was : 48323960.

I was given a service to be restored and Turnaround time by 13:30 Hrs 01 July 2011. But after several repeated calling NO support Engineer has visited my place till 02/July / 2011 time 16:45 PM, till the time of writing this issue.

The back end service engineer assigned to my service number 48323960, is Mr Rehan whom i called many times but he has been negligent and has not even visited the site of problem, and moreover he has given false assurance that he will be coming now and then, which has resulted in waste of time and no resolution to my problem. Mobile number of Mr Rehan is : 8826291612.

I demand that IF AIRTEL cannot provide services due to technical issues and this poor, neglecting behavior from there support engineer, why should only the consumer suffer, as it is a mental and economical suffering for me.

I demand that AIRTEL MUST not take charges for the month from me in light of this neglecting behavior and services not restored in the said promised time. I have the message from AIRTEL which says that the issue will be addressed by 13:30 hrs 01 july 2011.

I strongly complaint against the AIRTEL no able to provide services, not able to restore the services in said time, and neglecting and irresponsible behavior of Airtel support engineer.


In short I demand the money spent by me to be reimbursed:
- NO SERVICES of IPTV for 16227955 account
- NO internet services
- NO response to my complaint
- Closing my service request without even intimating me, and without resolution
- No support engineer visit to resolve the issue
- Made chargeable calls from my mobile phone several times to reopen the case, log the case
- made several chargeable calls to support engineer Mr rehan, at 8826291612, no resolution.

AIRTEL, please respond for your very poor customer experinece i had with justified measure.


Interim, is the attached mail conversation till date:

--------------------------------------------------------------------



Subject: Re: SERVICE REQUEST NUMBER : 48323960 // IPTV PHONE NUMBER 01244289486 [|BAL|Qrc4646000|]
Date: 02/07/2011 12:14:55 pm
From: ashish.ba.sales@gmail.com
To: appellate.ncr@airtel.in
Message body:
How much more time is needed to resolve my issue?

No action is yet taken nor any support engineer has visited the problem site
till date and time!

SERVICE REQUEST NUMBER : 48323960 is still open and no assurance of the IPTV
service to be restored.
- Hide quoted text -



Thanks & Warm Regards
Ashish Kumar Gupta
M - 9540515656


On Sat, Jul 2, 2011 at 12:07, wrote:
Dear Customer:

Ref: Email Dated 02-07-2011, regarding non-functioning of the connection for
airtel number 01244289486.

Thank you for writing to airtel and the opportunity to assist you.

We regret the inconvenience caused to you.

We have gone through the details of your concern and we will work towards
resolving the same. We have always tried to ensure that our customer¿s get the
same feeling of quality service while transacting through any of our channels
and regret the inconvenience faced. We are a customer centric organization and
as such would want every interaction you have with us to be a pleasant one.

We at airtel, use stringent measurement and control applications to ensure
that the service you receive is error free. We appreciate your patience and
look forward to a lasting relationship with you.

To address your concern, we have already forwarded your complaint regarding
the non-functioning of the connection with the concerned team. Our team will be
contacting you shortly with an update on the issue.

Thanks for your cooperation.

We hope that we have been able to fulfill your request suitably. Please do
write in for any further assistance.


Warm regards
Veena R
Customer care executive
Bharti Airtel limited .


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---------Original Message----------
From: ashish.ba.sales@gmail.com
To: appellate.ncr@airtel.in
Cc:
Sent: 02/07/2011 11:49:28 AM
Subject: Re: SERVICE REQUEST NUMBER : 48323960 // IPTV PHONE NUMBER 01244289486
[|BAL|Qrc4639069|]

Hello Veena,

This service request is raised 2 days back. I got a call from your back end
service person Mr.Rehan, his mobile number is 8826291612.

I would like to strongly make a complaint against MR REHAN. He has given me the
time to reach my home at 6:00 PM in the evening yesterday, but after my
repeated calling and he is not picking up the phone. Nor he has come to resolve
the issue at my address.

I have called him several time since yesterday, but he is giving me assurance
that i am on way, and will reach my place in moment. REHAN ( mobile
: 8826291612) has not come to resolve my issue, of IP TV not working since last
3 days.

I expect him to atleast pick my call and let me know the reason why he is not
coming. He has even wrongly closed my issue with the 198 customer care support.
This behaviour from REHAN is not acceptable.

I want this issue to be addressed as soon as possible and immediate steps taken
againt MR REHAN.

MY IPTV, PHONE, INTERNET not working still persist, without resolution.

Hopeless service and very poor support from Airtel.

Thanks & Warm Regards
Ashish Kumar Gupta
M - 9540515656


On Sat, Jul 2, 2011 at 11:19, <121@airtel.in>wrote:
Dear Customer,

Ref: Email dated 01-07-2011, concern regarding disruption is services for
airtel landline number 01244289486.

Thank you for writing to airtel.

We would like to confirm that we had already registered a request with
reference number 48323960. Our team is working on the same and the request will
be resolved shortly.

We seek your cooperation in this regard.

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a very warm and fruitful
association with you.

Please do write in for any further assistance.


Warm regards
Veena R
Customer care executive
Bharti Airtel limited .


Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.



---------Original Message----------
From: ashish.ba.sales@gmail.com
To: 121@airtel.in
Cc:
Sent: 01/07/2011 04:25:24 PM
Subject: Service Request Number : 48323960 // iptv phone number 01244289486

Hello Team Support,
I have filed a complaint yesterday regarding the iptv connection, for which the
generated Service Request Number is 48323960.
Can you please confirm with the assinged feild service person from Airtel to
visit my address of installation which is 3500/23 sector 23 Gurgaon at 6:00 PM
today to resolve the issue.
I will be availbale in person at the address so that the service person can
check and resolve the issue.
Stating the issue / compaint again:
- Disturbance in telephone connection
- IP TV discoonects very frequent. Showing Waiting Signal Sign mostly
- As the signal comes in and the internet is used the TV stops working
- As the phone is picked to dial any number the TV stops working
Looking for the confirmation and speedt ASAP resolution to my complaint. I am
facing the IPTV not worki