My airtel broadband number is
Airtel Broadband - 0120-4218320
Ac N0 - 13453694
Name - Prakash Jha

Customer Care Ref Nos - 21st June - 47899032, 27th June - 48164308, 30 June - 211457562.

I have been using airtel for the past 6 years and I was happy with the service untill this issue has cropped up. I didn't realize that a charge of Rs 199 was being added in my bill every month since Dec 2010 under the category of DSL Usage.

I only realized it when i once asked for a change of plan and saw the e-bill. I saw that Rs 398 had been added to the bill as DSL charges and only when i called them up did the customer care tell me that this was for Games on Demand. I told them i never activated it and they said the server shows that the request was sent twice. I live alone and both the times the request was on work day when i could not have sent the request. I have been having the most terrible time dealing with Airtel Braodband Customer Services as the Airtel Billing is COMPLETELY SCREWED UP.

I have been making calls to the Airtel Customer Care repeatedly for the last 6 months to deactivate and waive off these charges but nothing has happened. However I keep getting this DSL usage of sometimes Rs 199 or 398 in my bill every month. I have talked to so many people in airtel and even took the number of the nodal officer in noida but all the times I have called that number no one picks up the phone.


This is a serious issue it is really frustrating. I request you to waive off the charges and discontinue these services since I never opted for this. For a Company like Airtel I fail to understand how can you even think of getting into such cheap penny tricks to make few extra bucks by cheating the customers.
If it cant be resolved I would like to discontinue and dispute these charges and take it forward the legal way.

Prakash Jha
09560670000