Dear Sai ,

This is to inform you that your concern listed on 10 April 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Hello Airtel

Thanks for your prompt response. However, your customer care representatives were not as faster as you. My contact number is 9686933216, and I am an active airtel customer by name Saiganesh Padmanabhan. I have raised a couple of complaints - one for voice and one for broadband.

The broadband issue is still open. And I have been asking Customer Care to give me a waiver for the time period during which the services are not available. However, the moment I ask for a waiver, they transfer my call to some technical department. This is the third time I am facing the same kind of problem. I did request for a waiver in the past, but my requests went in vain. I hope I will get a waiver at least this time. Before that, I really expect a quick action to get back my internet connection.

Regards
Sai

Hello Rakesh

This is to inform you that the broadband connection is still having issues. With a lot of difficulty, I did manage to get the technical engineer's contact details. His name is Manjunatha and his phone number is 9844864447. Despite calling him multiple times, he did not turn up to my residence to solve the issue. No one has turned up to solve the issue. It's SEVENTH CONSECUTIVE DAY and the issue is still not resolved.

Since it is not the first time I am facing this issue, I have reached the consumer court. Even here, you have given an assurance of solving the issue, very much like your customer care representatives. But, I really do not see any small moment of action on my issue.

This is wilful negligence from your technical engineers.

Regards
Sai

Dear Sai ,

Thank you for sharing your contact details with us. Our team will contact you soon to resolve your query.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Sai ,

This is to inform that your concern listed on 10 April 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Sai,

I would like to inform you that your concern listed 10 April 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Sai,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Hello Consumer Court

I want to bring to your notice the pathetic state of affairs of airtel customer service and operations.

I raised a shifting request: 1410626 on 28^th July as I was moving out of my house then to a new apartment. At that time I had asked to discontinue my current connection. I went to the airtel nodal office in sector -57 noida on 28^th August to follow up on my complaint in person. Between 28^th July and 28^th August, I had called up airtel no less than 50 times and I was wrongly assured everytime that my shifting request would be processed soon.

Inspite of my complaint at the nodal office nothing has happened till now. In frustration and disgust with airtel, I have decided to discontinue my broadband and phone connection with airtel. Also, I had called up the billing department on 3^rd September requesting for disconnecting and also that I would pay only the bill for the period I used the broadband services last which was between 11^th of July till 28^th of July. I was assured that I will get a call in 24-48 hours on this and my issue would be resolved. Again as is customary with poor airtel service I did not get a call back. I called billing today and I was informed that they cannot handle my request as their systems are down- this is another thing that I have noticed in my interactions with airtel in the past that most of the times the systems are not working.