Hi

This email is regarding the inconvenience i am facing now these days because
of false promises n statements & poor services of AIRTEL landline number
011-46529118 i am using registered under name of Sahil Sridhar.i've been
usingthis landline from October 08.MY number got terminated in April 09
because of non-payment of the services as i was facing some financial issues
n i couldnt afford to use it.I got a call from airtel regarding recovery of
the amount due.Their representative promised me a wireless router as well as
a discount of RS.1250 on the total amount due if i could manage,to get the
landline reactivated.On the basis of his promises,i decieded to get my
connection reactivated n i paid a lum-sum amount of Rs. 1250 on 14th may 09
without discussing about the wireless router but on a condition that i need
my connection to be reactivated within next 24-48 hours.The representative
Nidhi (011-41614843) sent an agent who collected the payment from me on the
same condition again.Nidhi assured me that its not gonna take more than
24-48 hours n it has been more that 9 days now.I called up the customer case
n spoke to a lot of senior agents who made me false promises.Sometimes,they
told me my number would get activated in 24 hours,sometimes they made an
excuse it a Sunday.Next day they told me another 4 hours.a Rep told me it
would take half n hour(please turn off your modem n turn it On after half n
hour). After calling them for like 20 times from my cellphone ,i spent more
than Rs 200 but what i am getting is only assurance & a timeframe.Moreover.a
few of agents told me that the maximum time it would take is 23rd May
4:PM.when i called up last night,i was promised it would be activated by
today,which is 24th may by 12 PM ( maximum by 3 PM).I called up to confirm n
they told me "WE CANT GIVE YOU AN EXACT TIMEFRAME).I've warned them number
of times that i'll escalate this to TRAI n Consumer court but still,they
dont wanna work or they are playing around.I am escalating this to you so
that you could guide me through the right steps to be taken so that i could
drag the most reputed telecommunication company to the court & get the
compensation for all the inconveniences i've been through.I would really
like to claim for the same & get all what i've been promised by Airtel as
well.

Please take this into your consideration & let me know what exactly i
should do to get the services re-activated & i would like to sue this fraud
company as well.




Thank You


regards
Pranshu Sridhar
+91 97175-37770
+91 98719-17771

Have recieved 612 calls for a Rs 612 landline bill (which I have not recieved) from 612 different AIRTEL executives.
On asking them to e-mail the bill and send the "executive" to collect a cheque,they have been struggling for the last 2 weeks. They however unfailingly call me and ask me to repeat my complaint to them everyday.
Am thinking of playing a recorded message when AIRTEL calls

Dear Mr. Ajaykumar Jain,

Greetings!!!!!

I had a chat with Mr. Anil yesterday when I had called up your helpline
and demanding an escalation (He says that the issue is with some central
IT or something).

He did mention that the problem mentioned below would get resolved by
today. However till now it is not resolved.

More seriously when my complaint number 25763592 is open, today
afternoon one person Mr. Akbar comes to my house and starts demanding my
wife to pay the bill. If this had happened when I was there in home no
issues. If he had taken my permission / informed me about visit to my
house, then we could have treated this differently. I think this is what
is harassing. During my earlier interactions with Mr. Prakash I had
mentioned that nobody should come to collect money (cash) to my house
because of 2 reasons,

1. This (Collecting bill by sending somebody home)
will become a practice for you people since this is happening for 2nd
time &

2. I am not a defaulter - Normally people are sent to
house to collect money when some body is not wishing to pay it (Here I
am running behind everybody possible to help me pay the bill)

This is the 3rd mail that I will be writing. I have not recd even a
single reply from any responsible person instead I keep receiving
automated replies promising lot of things - Nothing happens further.

I would like to know your further plan of action (All my details are
given below).

If you are not responding to my mails, I will be forced to initiate
serious action. Please do not test my patience. As far as sending people
to house is concerned I would give a police complaint if any body comes
to house and pesters my people without solving my problem.

I would require a reply of yours before proceeding for any further
action.

Regards
PRAMOD NAIK

9243414006

Dear Customer,


This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards,


Mohsin Khan
Airtel Customer Service Team

I am having land line connection having no.42131234. I had given instruction to shift the telephone during September-09. The operator asked me when the disconnect the connection. I told him to disconnect the telephone immiedietly. From the record available with you you can verify whether i had used the telephone from that that. However, you are sending the bill every time. My request for telephone conversion with your operator not considered yet. Now, I want to file case against your company with consumer forum for collecting bill inspite of my clear cut instruction to disconnect the bill. I request you to give me a copy a conversion with your operator and refund the amount illegal collected by you. Please done send any bill here after.


Narendra Kumar Jain
99021 23456
98866 48680

Dear Sir,

My name is Arfeen Ahmad. I have a complaint against Airtel for fraudulently continuing my landline connection despite repeated requests to cancel. Our first request was made on Nov 20th,2009.
But no action has been taken , second attempt was made on second week of Dec 09 a guy came to my place and collected the balance amount and told us that out phone service is cancelled but that was again a try to make customers fool, In my third attempt fortunately after spending hours with customer service reps and cancellation team i got a REF # 934291 dated 24th Jan 2010 and it was assured that our service will be cancelled and no more bills will be generated.

To continue my attempts I again called Airtel customer service team on Feb 11th 2010 got same reply from service rep that she is looking into my records and disconnected the call. “amazing customer service"
We have explained repeatedly to Airtel customer service that we want the
service cancelled but they refuse to disconnect this line and they are not
visiting our premises.
Kindly assist me in resolving this issue with Airtel.

Our cancellation receipt number received from Airtel is 934291 and the date
of cancellation was 24th January 2010.


My address is as per below:

Arfeen Ahmad
1/ 216 vikas nagar,
Lucknow
Up-22
Tel: 9235006630

Thanks and Regards,

Arfeen Ahmad

i don't find any use of wasting Rs.200/- just for incoming calls , therefore i would like to disconnect this connection.if there is any better option pls let me knoe else poceed with the disconnection.

number - 41724737 in the name of Mr.Jalal Masih
r/o - 65 -D , Pkt- A,
Sukhdev Vihar , New Delhi-110025


# 9811397740

Dear Sir/ Madam,

This is regarding the inconvenience we are facing since 25 days because becos of technical problems in TATA indicom landline instrument. The first complaint I have lodged on 10th July 2010, and since that day I am taking daily follow up and waiting for the resolution on complaint. Service dept of TATA indicom walky always giving false promises n statements.

Our post paid TATA walky number is registered on name of Sunil Narayan Koli and when I visited nearest TATA office at nerul, the way Miss DIVYA SHARMA, manager of dept. gives me horrable treatment.

Firstly, she let me wait for half an hour and promise to give new instrument but wating for more than 2 hrs she totally refused to give it and asked me to come on next day to collect new instument. infact she had kept our faulty instrument with her.

On next day my brother visited TATA office, where she had refuesd to gives us new instrument and was giving reason that there was physical damage in our faulty instrument. Even she was asking for Rs 799.
When he was asked for inconvenience reg that. Miss DIVYA SHARMA asked her colleague to dterminate our service directly.

Its becoming very pethetic becose whenever I called up to customer care they only giving hope that our faulty instrument will change in next 24 hrs.

I dont knoe how to get positive response fro TATA INDICOM landline dept. in this regards.
even they will generate the unused bill for these days where we rae not at all used the service.

Pls help us to resolve this matter as early as possible.

Dear Jalal ,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Arfeen ,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Narendra ,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Arfeen,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.


Regards,
Ricky
Airtel Customer Service Team

Dear Customer,

I would like to inform you that your concern listed on 3 Aug 2010, has been resolved.

Should you have any queries please contact Airtel customer service at 121 or write to 121@airtel.in

Regards,
Ricky
Airtel Customer Service Team

Dear Narendra,

I would like to inform you that your concern listed on 27 Dec 2009, has been resolved.

Should you have any queries please contact Airtel customer service at 121 or write to 121@airtel.in

Regards,
Ricky
Airtel Customer Service Team

Dear Nagendra,

I would like to inform you that your concern listed on 27 Dec 2009, has been resolved.

Should you have any queries please contact Airtel customer service at 121 or write to 121@airtel.in

Regards,
Sunil
Airtel Customer Service Team