I have registered complaint regarding non functioning of my telephone No.2553391 about 15 days back under Comp.No.1003205856. I have repeatedly telephoned at Talab Tillo Exchange (Tel.No.2552198) requesting them to get my phone repaired. But unfortunately I have to say that BSNL is now a totally non-reliable Govt. run system and there approach is always non-cooperative and ligering-on type. No one cares for promptness because they feel that being Govt. deptt, no body can do anything to them. I am always told that my telephone will be got repaired within 2-3 days. But God knows when those 2-3 days will end. The height is that when I told the person at Talab Tillo exchange that since they are not at all attending my complaint, I will have to take up the matter to higher level, I was told that they do not care. Though I feel that my complaint may not be resolved very soon, But may be there must be few honest and dedicated officers still in BSNL, who may try to actually attend the grievance of common people and help to lift the image of BSNL a little bit.
T.N.Pandita


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