Dear Sir,

We are very much disappoint with the services provided by Airtel

We had applied for an IPTV connection on our Airtel Number 41630018 dated 29/10/2009.
Premium pack - Migration on our existing plan. Monthly charges Rs.399/-. Airtel Executives extended the cable to our TV and installed the IPTV.

We had surprised to see our first billing after the installation of the IPTV, for the period 26/11/2009 to 25/12/2009 the total billing was 10555.45/- in this our normal calling charges Rs. 3472/- and Rs. 7082.95 was billed against our TV usage.

We contacted Airtel executives, and they sent one executive to check the connection. The executive Mr. Pawan visited the premises on 12/01/2010 and told, our modem installed was wrong, the setting has to be changed, he made some settings in the modem. As per Mr. Pawan, when ever the modem switch on the DSL counting start. without switching on the modem you cannot watch TV. The first executive installed the modem in a wrong way. That is the reason for wrong billing.

Again next billing also have some additional charges for DSL usage. Rs. 2334.55/-. We had contacted so many Executives- (Had mentioned in our conversations) also visited Okhla Office and shown our records and concerns. All the executives accepted the mistake and promised for waiver. Later they told the billing department rejected our request and didn't gave complete waiver. As per billing department "DSL usage has happened in our premises, we had used the internet on this line". We clearly clarify them following.
1. The IPTV is directly connected to my TV.
2. We cannot connect that modem to our computers.
3. We have another airtel connection with 2MB speed 20 GB downloading capacity is existing in same premises. And three computers directly connected to server for using applications and printing. We are using this line for a long time (almost 5 years)
4. The DSL is active in this number for almost 2 years and we never used the internet as we have high speed unlimited usage connection is existing.
5. After the Airtel executives (Mr.Pawan) visit ( 12/01/2010) the DSL charges never occurred on this number.
6. Airtel is asking IPTV charges Rs. 10000/- for one month.

The above concerns are self explanatory and you can check the same in Airtel records and billing.

After this wrong billing, we were getting harassment calls from various departments every day more than three times. We had complained so many times, but never get justice. Airtel don't have the decency to study the issue and solve for ever. Instead they disconnecting outgoing calls.

We were paying our monthly usage charges very regularly on or before the due date. Still Airtel is disconnecting the outgoing calls.

We had given request to cancel this number for several time due to this kind harassment, during that time some Airtel executive calls and promise the waiver and continue the service. Again it disconnect then Airtel executives tell, the waiver request not approved so connection barred. We were using this line for a long time and given this number to so many relatives in India and abroad. Now we understood the Airtel services so activated the another number for our calls. At present the number is inactive.

On 26th Oct 2010 the airtel executives Mr. Anil - 9871369235, Mr. Amit -9910346585, 46578379, confirmed the waiver and taken Rs. 300/-. on 28th the line started and got confirmation of waiver from Ms. Sunita from Airtel (41758875) - On Saturday again our line got disconnected saying the same story, the waiver request not confirmed. Without confirming the details Airtel is collecting Cash from customers - wrong promise.

During the last 10 months we explained the details to almost 100 people and almost 50 mails. All the executives understood the actual problem but the approval has to come from higher authority and they never concern about customer. They are checking their records and taking decision blindly without a proper verification or checking.

Attaching the correspondence and service reports for your reference.

Please look into the matter and let me know the pr

Best Regards

Arvind Kaila
9312175254