I have shifted to another city and I want to disconnect the landline and broadband from my old rented house. Airtel people are not ready to disconnect the phone. Instead they are offering me to shift or change the plan. Every time I mail them they say that they will revert back to me but till now I have not received any call from them. I am attaching the mail communication I had with them.


Can something be done to resolve this?


thanks
Devendra Rana
---------------------Original Message--------------------------
Subject: Re: DISCONNECTION OF LANDLINE NO. 0124-4271709 BECAUSE OF TRANSFER [|BAL|Qrc1929195|]
Date: 12/10/2010 08:17:33 AM
From: d_s_rana@yahoo.com
To: 121@airtel.in
Message body:
Will you keep regretting or do something?

This kind of pathetic service is forcing me not to select airtel in future for
any other service. I am planning to buy DTH but this kind of issues are forcing
me to go to some other service provider.


Devendra Rana




From: "121@airtel.in" <121@airtel.in>
To: d_s_rana@yahoo.com
Sent: Sat, October 9, 2010 7:45:33 PM
Subject: Re: DISCONNECTION OF LANDLINE NO. 0124-4271709 BECAUSE OF TRANSFER
[|BAL|Qrc1929195|]


Dear Customer,

With reference to your e-mail dated 09/10/2010regarding cancellation of your
Airtel fixed-line 01244271709.

We sincerely regret for the inconvenience caused to you.

We would like to inform that your concern regarding delay in cancellation is
already registered with reference number 1226246 and same is under process

Our executive will get in touch with you.

For any further assistance please mail us at 121@airtel.in





Warm Regards,

Ajith Kumar
Customer Care Executive
Bharti Airtel Limited.




---------Original Message----------
From: d_s_rana@yahoo.com
To: 121@airtel.in
Cc:
Sent: 09/10/2010 07:17:58 PM
Subject: Re: DISCONNECTION OF LANDLINE NO. 0124-4271709 BECAUSE OF TRANSFER
[|BAL|Qrc1927190|]

I would like to reiterate that I am not getting any positive action from your
side and just assurance that somebody will respond to it. I have already
registered the request on 25 sept but there has been no action. I do not know
why are you delaying your action of disconnecting it. I am shifting to another
city so I have to disconnect it. I do not have any problem as such. It is as
simple and firm that I want to disconnect it.

So again please disconnect it before I take any further strict action.


Devendra Rana




From: "121@airtel.in" <121@airtel.in>
To: d_s_rana@yahoo.com
Sent: Sat, October 9, 2010 4:11:25 PM
Subject: Re: DISCONNECTION OF LANDLINE NO. 0124-4271709 BECAUSE OF TRANSFER
[|BAL|Qrc1927190|]

Dear Customer,

According to your previous interaction dated 01/10/2010, you have expressed
concern regarding delay in cancellation for your Airtel fixed-line 01244271709.

We would like to inform that your concern is already registered with reference
number 1226246 and same is under process.

Our team is working on this and our executive will revert to you shortly.

We seek your cooperation in this regard.

For any further assistance please mail us at 121@airtel.in



Warm Regards,

S. Vinoda
Customer Care Executive
Bharti Airtel Limited




---------Original Message----------
From: d_s_rana@yahoo.com
To: 121@airtel.in
Cc:
Sent: 09/10/2010 02:29:19 PM
Subject: Re: DISCONNECTION OF LANDLINE NO. 0124-4271709 BECAUSE OF TRANSFER
[|BAL|Qrc1867314|]

It is 9th october today and nobody has yet contacted me in this regard. As
stated again, I am not responsible for any amount that is charged against my
account.

If not disconnected immediately, I am going to escalate this issue further.

Devendra Rana




From: "121@airtel.in" <121@airtel.in>
To: d_s_rana@yahoo.com
Sent: Sat, October 2, 2010 3:38:58 PM
Subject: Re: DISCONNECTION OF LANDLINE NO. 0124-4271709 BECAUSE OF TRANSFER
[|BAL|Qrc1867314|]

Dear Customer,

With reference to your e-mail dated 01/10/2010 regarding cancellation of your
Airtel fixed-line 01244271709.

Your concern regarding delay in cancellation has been forwarded to the
respective department and the reference numbers are 1226246 and 38334850. The
same will be addressed by 06/10/2010, 3:30 PM.

Our executive will get in touch with you.

For any further assistance please mail us at 121@airtel.in


Warm Regards,

S. Vinoda
Customer Care Executive
Bharti Airtel Limited




---------Original Message----------
From: d_s_rana@yahoo.com
To: 121@airtel.in
Cc:
Sent: 01/10/2010 09:45:10 AM
Subject: Re: DISCONNECTION OF LANDLINE NO. 0124-4271709 BECAUSE OF TRANSFER
[|BAL|Qrc1826622|]

Hi,

Nobody has contacted me so far for this disconnection. From now onwards I am
not responsible for any phone bills. Also I will not be paying any amount
charged to me after 30th september 2010.


regards
Devendra Rana

--- On Sun, 9/26/10, 121@airtel.in <121@airtel.in> wrote:

From: 121@airtel.in <121@airtel.in>
Subject: Re: DISCONNECTION OF LANDLINE NO. 0124-4271709 BECAUSE OF TRANSFER
[|BAL|Qrc1826622|]
To: d_s_rana@yahoo.com
Date: Sunday, September 26, 2010, 2:56 PM

Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 26.09.2010, you have requested for
disconnection of your Airtel Fixedline number 01244271709.

However, you would be pleased to know that you can continue to avail our
services by shifting your connection. In order to facilitate the same, we
request you to provide us your new address for feasibility check and
accordingly we can process the shifting of your connection.

Further, your request has been already registered with the concerned department
and one of our customer care representative will get in touch with you shortly.
Your request number is 1219043 and the same is under process.

We sincerely request you to reconsider your decision and give us an opportunity
to continue serving you.

For any further assistance please mail us at 121@airtel.in




Warm Regards,

Haritha M
Customer Care Executive
Bharti Airtel Limited





---------Original Message----------
From: d_s_rana@yahoo.com
To: 121@airtel.in
Cc:
Sent: 26/09/2010 09:56:14 AM
Subject: Re: DISCONNECTION OF LANDLINE NO. 0124-4271709 BECAUSE OF TRANSFER
[|BAL|Qrc1824350|]

Hi,

I am shifting to another city and I do not have any other option apart from
disconnecting it. I have been pretty happy with the Airtel services and there
is no other reason for me to disconnect it.

I have paid my last bill. Please disconnect this phone or else I will not be
responsible for paying any bills coming in future.


Devendra Rana

--- On Sat, 9/25/10, 121@airtel.in <121@airtel.in> wrote:

From: 121@airtel.in <121@airtel.in>
Subject: Re: DISCONNECTION OF LANDLINE NO. 0124-4271709 BECAUSE OF TRANSFER
[|BAL|Qrc1824350|]
To: d_s_rana@yahoo.com
Date: Saturday, September 25, 2010, 8:06 PM

Dear Customer,

Thank you for writing to Airtel Telemedia Services.

We are disappointed to know that you have decided to disconnect your Airtel
fixed-line 01244271709.

As desired by you, your request for disconnection has been registered with
reference number 1219043 and our customer care representative shall get in
touch with you.

We sincerely request you to reconsider your decision and give us an opportunity
to continue serving you.

For any further assistance please mail us at 121@airtel.in


Warm Regards,
Subhra
Customer Care Executive
Bharti Airtel Limited.



---------Original Message----------
From: d_s_rana@yahoo.com
To: 121@airtel.in
Cc:
Sent: 25/09/2010 04:55:17 PM
Subject: Disconnection of landline no. 0124-4271709 because of transfer

Hi,

I am requesting for landline disconnection in Gurgaon for no. 0124-4271709. I
am shifting from the city next week, so I request you to please do this
urgently.


Devendra Rana
9810502709