Originally Posted by meet.nitesh3

My name is Nitesh Shetty and I have purchased Prepaid- Walky Huawei
ETS2222+ (020-64183122) for Rs 1400/- from Mehata Communications ,
Shop No.1, Kunal Plaza, Pune-Mumbai Rd, Chinchwad Station, Pune
411019. on 31-3-2010.
My charger has gone dead and hence, I am unable to charge the phone. I
have visited the Tata Indicom service centre at Stronics PCMC, C-4,
Phase-2, Mother of World, Jai Ganesh Vision, Akurdi-Pune -411035. The
service center code is 2002901. They gave me a job card for the above
problem on 22-6-2010.
Receipt No: HU10-C75-06-0028
Receipt Date: 22/06/2010 13:40pm
They informed that it would take 8 days to get a replacement for the
charger as it is under warranty.
They asked me to collect my charger on August 8, 2010. After, I went
there,they took my job card and gave me a charger which is not
compatible with my walky and the display says "Power Error". I
returned it to them today August 11, 2010. After showing the same and
they have now replied that it will take 8 more days.
I Visited Stronics PCMC, C-4,Phase-2, Mother of World, Jai Ganesh Vision, Akurdi-Pune -411035 on September 1,2010. The service center code is 2002901. They said it will take 2 more days. I have written an e-mail complaint to both customer care and nodal officer. They have said that my complaint has been forwarded to the nodal officer.
But till date, I haven't received any reply from anyone.
Any help in this regard would be appreciated.

Dear Mr.Nitesh Shetty

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number NTT0711725727 and we have put this before the concerned department.

We should revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Originally Posted by meet.nitesh3

My name is Nitesh Shetty and I have purchased Prepaid- Walky Huawei
ETS2222+ (020-64183122) for Rs 1400/- from Mehata Communications ,
Shop No.1, Kunal Plaza, Pune-Mumbai Rd, Chinchwad Station, Pune
411019. on 31-3-2010.
My charger has gone dead and hence, I am unable to charge the phone. I
have visited the Tata Indicom service centre at Stronics PCMC, C-4,
Phase-2, Mother of World, Jai Ganesh Vision, Akurdi-Pune -411035. The
service center code is 2002901. They gave me a job card for the above
problem on 22-6-2010.
Receipt No: HU10-C75-06-0028
Receipt Date: 22/06/2010 13:40pm
They informed that it would take 8 days to get a replacement for the
charger as it is under warranty.
They asked me to collect my charger on August 8, 2010. After, I went
there,they took my job card and gave me a charger which is not
compatible with my walky and the display says "Power Error". I
returned it to them today August 11, 2010. After showing the same and
they have now replied that it will take 8 more days.
I Visited Stronics PCMC, C-4,Phase-2, Mother of World, Jai Ganesh Vision, Akurdi-Pune -411035 on September 1,2010. The service center code is 2002901. They said it will take 2 more days. I have written an e-mail complaint to both customer care and nodal officer. They have said that my complaint has been forwarded to the nodal officer.
But till date, I haven't received any reply from anyone.
Any help in this regard would be appreciated.

Dear Mr.Nitesh Shetty

Greetings from Tata Indicom! Regret for the delay in resolving your issue.

We have confirmed from concerned team that the issue has been resolved and the same has been confirmed from you.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.