I had applied for a disconnection of my landline phone (01204107304) in April 2010 as i had shifted to another city. Despite of several calls at the customer care center the phone was not deactivated. I got several calls from customer care pursuading me to continue the number which i did not agree to
I received a bill for the fixed amount for the month of april and may. On calling customer care i was informed that i had agreed to continue with the number on a call made to my landline on May 17th. and hence the billing was done

I am surprised as to how i can attend the call when i have shifted out in April .

It seems to be a deliberate attempt not to cancel the number maybe to meet the retention number

Not sure whom to contact for help.

Complaint no complaint no 33078900 - as allotted today again. I guess i will need to mail to the news papers now

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Customer,

I would like to inform you that your concern listed on 25 May 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtel.in.

Regards,
Nasir Ahmed
Airtel Customer Service Team