To,
The Management,

My name is Rajni Ranjan and i was holding a broadband connection from your company till 16th March '2010, the telephone number being 01145028279. I had given a disconnection request to the customer care department whose details are below mentioned ( i kept it safely as i was sure of the fact that you will definately not close my connection and would try and harass for payments and giving the excuse of xyz failure).

In this mail i want to draw your attention towards the ill practices that is going on knowingly or unknowingly, that every time a customer with Bharti Airtel has to face such awkward situation and wise people in your management keep minting money. I have faced the same situation twice in a row, the earlier one when i was residing in Vasundhara, Ghaziabad (details of which i can make u available if requested) and have heard of similar such issues with n number of people using your services or may be probably for the last time. India being such a vast country people tend to forget and you still keep on making new customers. But somehow the trend has reversed as evident from the 8% dip in Jan- Mar' 10 revenue that your company incurred. (as reported in business page of TOI 29th April ' 2010 issue). This is my ardent request to the person whoever reads this mail and if he is in a situation to curb this and stop a a few people who are responsible for the above avoidable situation from being repeated.

Landline no.- 01145028279
1st request for account closure- 16th Mar' 2010
Request No. - 126649171
Executive name who took the request- Ms Pallavi

2nd Request for account closure after knowing that my connection was still active and i was being charged for the same - 1st April' 2010
Request No.- 31101278

I have just come to know that my connection is still not closed and for that purpose i have been sent a fresh bill in my name for the period that is way after i had given the disconnection request.


Regards
An Ordinary citizen
Rajni Ranjan

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Customer,

I would like to inform you that your concern listed on 29 Apr 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtel.in.

Regards,
Nasir Ahmed
Airtel Customer Service Team