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Airtel Prepaid connection disconnected without notice

This is a discussion on Airtel Prepaid connection disconnected without notice within the Land Line Phone forums, part of the Other Services category; I taken Airtel prepaid connection on Feb 2010 first week and i submitted all the document for verification. My prepaid ...

  1. #1
    lijomathai is offline Junior Member
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    Default Airtel Prepaid connection disconnected without notice

    I taken Airtel prepaid connection on Feb 2010 first week and i submitted all the document for verification. My prepaid number is 9632243980. On 12th Feb 2010, airtel disconnected my service without any notification. I contacted airtel service centre and they informed it is a free sim and I cannot use that sim. They cannot reactivate now. I lost around Rs 600 recharge balance amount in my sim. Airtel is cheating lot of recent prepaid customer like this.

    Please help to resolve this issue.

  2. #2
    Airtel_Presence's Avatar
    Airtel_Presence is online now Senior Member
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    Dear Customer,

    This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    Regards,
    Vinay chugh
    Airtel Customer Service Team

  3. #3
    Unregistered Guest

    Post Reliance Pre-paid connection disconnection without intimation

    This months (Mar 2010) I have taken a Reliance Prepaid GSM at h derabad. The telcom service provider company Rellaince has disconnected the outgoing and Incoming calls without any intimation & now is asking again to submitt ID & address proof. Initially all the documents has been submitted. This is unnessary harassment & loss for me.

    When I contacted the customer care of Relaince no body responded properly and satarted searching all other documents for my document delivery. when I said that I am going to resubmitt all the document again but my connection should be resume asap , they said it will take min 3 working days for resume this service ...

    I was actvitated Night free paln which is payble from ohter mobile.. can any one suggest what and how Proper action should be taken as I have lost so many important calls, information due and lots of money for this.

  4. #4
    Airtel_Presence's Avatar
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    Dear Customer,

    This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards,
    Akhilesh
    Airtel Customer Service Team

  5. #5
    bankimshikari@gmail.com Guest

    Post AIRTELL Disconnected my number 9980558106 without notice

    I have bought this phone#9980558106/ SIM card with 999/- INR life time validity, and seems this number is being disconnet this month without any notice. I am being travelling back and forth from India no time to contact customer care online..

    Please help to reactivate my SIM..

  6. #6
    Airtel_Presence's Avatar
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    Dear Bankim,

    This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    Regards,
    Rakesh Kumar
    Airtel Customer Service Team

  7. #7
    Airtel_Presence's Avatar
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    Dear Bankim,

    I would like to inform you that your concern listed on20 June 2010, has been resolved.

    Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

    Regards,
    Akhilesh
    Airtel Customer Service Team

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