This is a discussion on Disconnection of phone within the Land Line Phone forums, part of the Other Services category; To The Consumer Court I have requested to disconnect my airtel phone(0120-4213836) on 5-7-2009. But the airtel is not disconnect ...
Junior Member
Disconnection of phone To
The Consumer Court
I have requested to disconnect my airtel phone(0120-4213836) on 5-7-2009.
But the airtel is not disconnect my phone and every months they are sending me the bill.
Instead of disconnection they are offering me some other plan but not considering my cancellation request and sending me bill every months.
On July they told me to pay the outstanding bill and also told me that if you pay the bill we'll disconnect your phone but they didn't disconnect the phone and sending me the bill.
Even i called the customer care to disconnect the phone too many time.
Every time the people humiliate us and threaten to pay the bill.
I have all complain id which they have given me at the time of complain.
They have disconnected my phone even sending me the bill every months but not permanently disconnecting the phone.
Regards
Ashish Negi
Senior Member
Dear Customer,
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Mohsin Khan
Airtel Customer Service Team
Junior Member
Dear Sir,
My name is Arfeen Ahmad. I have a complaint against Airtel for fraudulently continuing my landline connection despite repeated requests to cancel. Our first request was made on Nov 20th,2009.
But no action has been taken , second attempt was made on second week of Dec 09 a guy came to my place and collected the balance amount and told us that out phone service is cancelled but that was again a try to make customers fool, In my third attempt fortunately after spending hours with customer service reps and cancellation team i got a REF # 934291 dated 24th Jan 2010 and it was assured that our service will be cancelled and no more bills will be generated.
To continue my attempts I again called Airtel customer service team on Feb 11th 2010 got same reply from service rep that she is looking into my records and disconnected the call. “amazing customer service"
We have explained repeatedly to Airtel customer service that we want the
service cancelled but they refuse to disconnect this line and they are not
visiting our premises.
Kindly assist me in resolving this issue with Airtel.
Our cancellation receipt number received from Airtel is 934291 and the date
of cancellation was 24th January 2010.
My address is as per below:
Arfeen Ahmad
1/ 216 vikas nagar,
Lucknow
Up-22
Tel: 9235006630
Thanks and Regards,
Arfeen Ahmad
Senior Member
Dear Arfeen ,
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Rakesh Kumar
Airtel Customer Service Team
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