I have one prestige induction cook top ,purchased on 17/03/2012.this cook top stopped working on june 20 ,i doesnt know what happen .. I took the stove to my nearest service center perambur ...first day the technician asked me to leave the stove in the service station because there is no replacement parts available it seems ... I got the contact number and i returned ...but i did not handed over the cook top ..... The technician said that he already ordered the flip board it expected to come within 2 days .again i enquired with the same service station after 2 weeks but the flip board has not yet come it seems ....and they does not have the address of the main service centre it seems .. When i started questioning the respective person he just told me that its in mylapore ..u just go there like that ...some other person who is working there provided me the address and phone number ...now i have to go all the way from perambur to mylapore to rectify my cook top .... Then what is the meaning of keeping service centre over here ?and why the people who is working in perambur mis guiding the customers ?today the person told me that he doesnt know when the flip board will come ..... Then what responsibility they have on customers needs ?where i can meet the right person to rectify my cook top problem ?
Let me know as early as possible ....

Dear Sir / Madam,

I have purchased a Prestige Induction Cook-top (Model No. PIC 1.0 V2, Serial No. 1111033023) on 12th September 2012 from MAA TARA STORES, Maszid Road, Agartala, Tripura (W), Pin No. 799001, Phone no. 0381-238-7957, Mobile No. 09436136598 which Bill no. is 5573 & price is Rs.2990/-. On 16th September 2012, I have tried to use it for the first time as per guidelines of Users Manual. But it was not working. After switching on, it appears "P-" on the display and just after 1 minute it appears "E2" error code on the display and the machine became stopped working.

On this situation I called the dealer ( MAA TARA STORES, Maszid Road, Agartala, Tripura (W) ) and told them about the matter. They advised me to go to the service center. Then I asked them why should I go to the service center being it is newly purchased Induction Cook-top? Just after purchasing it I have faced the problem. I requested them to replace it because, it has manufacturing fault. They told me there is no replacement warranty.

However, I took it to our nearest service centre on 18-09-2012 F.N. They told me that they will call me after resolving the problem. But till now they did not call me. I sent a mail to the Prestige company on 16-09-2012. They did not give me any positive feedback. Again I mailed to the company on 24-09-2012. This time they did not give me any response till today. Yesterday I called to the service centre (Mob. No. 09436135933), then they replied me that no need to call them, they will call me after resolving the problem.

On the above mentioned circumstances, I am urgently in need of your assistance and kindly tell me how to arrange necessary steps to replacement of the faulty Induction Cook-top & how to file a case in the consumer court ?


Thanking you.



Yours faithfully,
Sukant Paul
Agartala, Tripura (W)
email : sukantjeet@yahoo.in

Dear Concern,

i have purchased Induction Heater from you but there is some problem with your product and i have already handover to service center for repairing but still not resolved.

please solve the issue....

Masood Ahmad
9797041466

Hello Sir,

This is Ramya from Chennai, I have bought a Prestige Induction Stove on 13/10/2012 for Rs.4795.00, model no COOK TOP PIC 2.0 V2 , excatly after one month of purchase, one fine day it was not getting switched on.(Even this happened after one month i used hardly 5 to 6 times during that period) I took the stove and gave it to the agecny from where i Purchased the stove - KALA Associates - Velachery. on 22/11/2012. Till this morning (15.12.2012) I didnt get any information about the stove, in the mean time i called the agency thrice, but no proper response. This Morning when i again called them, they asked me to get in touch with the Prestige Regional service center which is in Mylapore, Chennai - ONE OF THE WORST SERVICE CENTERS IN THE WORLD. I HAVE NEVER SEEN SUCH AN IRRESSPONSIBLE, IRRITATING CUSTOMER EXECUTIVES IN MY LIFE TIME.
When I tried to reach them on 044* 33441111, they booked my complaint as new one. I was not provided any service request no, it seems that there is no process of providing the request no. Moreover the call was disconnected when i was trying to explain my problem,i thought it was my mobile problem, hence i called up once again, this time another person took the call and started talking in a different way, i asked them to hand over the phone to team head, but they told that there is no such person and also told that they are in meeting and immediately disconnected the call. i was totally upset. This stove has been got to manage the Gas Cylinder problem. But there after I purchased the product in Oct i have not either used it properly nor got the response or the replacement for the same. We dont have anything about the status on that. But I have paid an amout of 4795.00 to purchase the same, but till now it was not used properly atleast for max of 20-30times, it was just 5 to 6 times. The Brand is not good enough to treat the customers with AFTER SALES SERVICE.
Prestige - this is one of the largest home appliances company in INDIA - which is not providing a valuable service to their customers. They treat customers as---- Since we paid thousands and thousands of money we have no other option than keeping our mouth shut. With My exprience i would like to conclude this as PRESTIGE- NO PRESTIGE FOR CUSTOMERS.

Immediately
Irritating
Hello Sir,

This is Ramya from Chennai, I have bought a Prestige Induction Stove on 13/10/2012 for Rs.4795.00, model no COOK TOP PIC 2.0 V2 , excatly after one month of purchase, one fine day it was not getting switched on.(Even this happened after one month i used hardly 5 to 6 times during that period) I took the stove and gave it to the agecny from where i Purchased the stove - KALA Associates - Velachery. on 22/11/2012. Till this morning (15.12.2012) I didnt get any information about the stove, in the mean time i called the agency thrice, but no proper response. This Morning when i again called them, they asked me to get in touch with the Prestige Regional service center which is in Mylapore, Chennai - ONE OF THE WORST SERVICE CENTERS IN THE WORLD. I HAVE NEVER SEEN SUCH AN IRRESSPONSIBLE, IRRITATING CUSTOMER EXECUTIVES IN MY LIFE TIME.
When I tried to reach them on 044* 33441111, they booked my complaint as new one. I was not provided any service request no, it seems that there is no process of providing the request no. Moreover the call was disconnected when i was trying to explain my problem,i thought it was my mobile problem, hence i called up once again, this time another person took the call and started talking in a different way, i asked them to hand over the phone to team head, but they told that there is no such person and also told that they are in meeting and immediately disconnected the call. i was totally upset. This stove has been got to manage the Gas Cylinder problem. But there after I purchased the product in Oct i have not either used it properly nor got the response or the replacement for the same. We dont have anything about the status on that. But I have paid an amout of 4795.00 to purchase the same, but till now it was not used properly atleast for max of 20-30times, it was just 5 to 6 times. The Brand is not good enough to treat the customers with AFTER SALES SERVICE.
Prestige - this is one of the largest home appliances company in INDIA - which is not providing a valuable service to their customers. They treat customers as---- Since we paid thousands and thousands of money we have no other option than keeping our mouth shut. With My exprience i would like to conclude this as PRESTIGE- NO PRESTIGE FOR CUSTOMERS.

Respected sir,
i had complaint ur service provider for the gas stove which is not working properly from durg(c.g). my name is nirankar bhagwani. n i live at sindhi colony durg.
The complaint has been done around 15days back n still no one has turnedup to see after it. I kindly request u to please look up to this matter and help me to get my problem solved.
thanking you - nirankar bhagwani

Sir,

we purchase the Prestige juicer P C J 4.0 as on the date 02.03.2012 after that juicer is repaired on October month-2012, I given to Prestige Service Center in Kukadpally, Hyderabad as on the date 19.11.12 i given to them, he sad come on after two days i will call you. After fifteen day i call to service center what happen juicer is completed to take, he sad no come on after one week. After that i call every week he saying no after next week next week like that today steal now i can't receive the juicer. please take my complaint and give me the my juicer purchase bill no: 3668 balanagar and service center name Master Electronics plot no. 4, as raju nagar, kukatpally, hyderabad-500072. ph: 40184249, job sheet no: 2289.

Sir
i have bought a prestige induction cook top a on 8/2/2013 which stopped working after a week i have made the complaint on 15 feb since then i am being dodgef

hi,
I hv purchased prestige juicer for Rs 1800 from Prestige show room..........but this is a waste product.......we do get pieces of any fruit instead of juice..........we took it to the show room and asked about it...........but its working is such..........................200 Rs juicer what I have seen in Exhibition is more worthy than this................

hi,
I hv purchased prestige juicer for Rs 1800 from Prestige show room..........but this is a waste product.......we do get pieces of any fruit instead of juice..........we took it to the show room and asked about it...........but its working is such..........................200 Rs juicer what I have seen in Exhibition is more worthy than this................my id is prasadvadip@gmail.com

Hi,

This is with respect to very bad experience with TTK Prestige Ltd. service center in Hyderabad, Andhra Predesh, India.

I purchased induction coocktop from Prestige and it worked well for 1 year, i.e wihthin warranty period. Just after warranty is over, it was burnt out.

We took the faulty piece to Prestige smart kitchen center for servicing.

After 3 months with more than 15 times visiting the service center I got the repaired induction coocktop. They charged Rs.950/- for servicing.

I took it to home and switched on. The effort of 3 months polling for the servicing with Rs.950/- worked only for 2 more hours and again it was burnt.

On the very next day we contacted the center but they refused to refund the amount back and told they can only service it.

So it is advisable not to purchase any product from Prestige. They are 420, fraud company and will not give you any kind of proper servicing.

Thanks & Regards,
Sourav

I have bought a Prestige Induction Stove on 16-11-2012 after six months it get automatically switch off and on

I give the stove to the shop SARASWATHI ELECTRONICS , PANRUTI on 01-04-2013

NO RESPONSE about the STOVE

they told me the service center not yet to receive the stove

so please repair the stove immediately or help me to get a FRESH PIECE as early as possible.