Dear Sir

greetings! This is in reference to the above said product which we bought it from
Kent RO Systems Ltd on 29/12/07 Invoice No. 3708 Sales Personnel Mr. Abhishek Maurya
of C 15 Sector 7 Noida 201301 installed at our residence.

Please find the attached correspondence with the company till the time of writing
this eamail. So far there has been no official acknowledgement of my email to the
company.

The KENT RO as company made tall promises at the time of selling the product but
when it comes to after sales service then they make their customer from pillar to
post as the people working for the company are just trained to sell the product but
at Customer Care had no such information of the services rendered by the company. It
is very much evident from my letter to the company.

Right now I am in a dilemma wether to get the machine in working order and pay for
it and claim later or wait for your concern over the issue.

Looking at this juncture what is important for us in the family is to have supply of
softwned water then to wait for justice. It is almost over a week and we are still
waiting for the things to move from KENT RO so finally thought of writing to
Customer Court for justice.


Kapil Rohatgi
C 2 - 304 Ananda Eldeco Apartments
Sectore 48
Noida - 201 302. India.
Phones: 0120 420 6129
Mobile: 98100 60769
email: kapilrohatgi@yahoo.com