I had purchased a new glass top Butterfly Gas Stove (4 Burner) on 1st Jan, from Sekar Stores, Chennai that was delivered on 2nd Jan. When I started using the I found in one of the burners, there was flame beneath the burner also. Fearing some problem, I stopped using that burner altogether and registered a complaint on 5th Jan (Ref. No. 74377). I was promised their technicians would be attending to the problem in 2 days time.

Now it is almost 15 days. No soul has turned up despite 100s of calls to their customer care center (managed by irresponsible service reps) and the state level service Managers. I had contacted one Mr. Joseph and subsequently Mr. Ilamparuthi the service managers who promised immediate action. But nothing has helped me. I find either their technicians care a damn for their managers instructions or the managers or colluding with the technicians and fooling the customers.

My Sincere Advice to Peope would be "PLEASE DO NOT BUY BUTTERFLY GAS STOVE". "DO NOT GET MISLED BY ITS LOOKS". NOT THAT GREAT!!!

Anonymous

I bought the stove on 23.01.2011, we escaped from major fire accidents because excess gas flame. Lucky we escaped.
Poor customer service. tamilnadu Customer support do not know how to talk. Now i changed to Prestige gas stove.

Life is important than 4,000 Rs.

We have purchased 4 Burner Butterfly Gas Stove from Ulhasnager on 22th October, 2011 and was suprised to see that within a week one of Burner holder started melting, Gas Burner with Holder had been tilt from one side.

Good we had noticed while cooking that burner had tilted and flame coloured changed, seeing this we immediately switched off that gas burner.

Had made complain of the same on 2nd November, 2011 but till date the no one from the company attended and came for checking.

Melting Burner holder of the gas may cause big accident of the gas blast, not able to understand the reason for not attending such curcial call which may damage the image of the company if any incident happend due to it.
Using such low quality products in item like GAS Stove which started melting is an very bad image for the company.

on 7th Novemebr, 2011 one of the companies representative had call and check the status of the complained and told if the burner holder is melted they have to replace the gas stove, but till now they have not come back again.

I request, Butterfly company to look into there product quality before distributing the same in market and such incident does not happened in future with other customer.

I bought a Butterfly LPG gas stove with 2 Burner in Velachery vasanthan & Co. on 28/11/2011 , just used it twice for boiling milk ... noticed that one of the burner holder is melt down on 29/11/2011.I wonder why Butterfly company had released such a failure product on Gas related things.
I booked a complaint against it , i am not sure if its safe to use it further even if the butterfly people change that burner ....

SIR,
I brought a Butterfly Ace 2 burner Gas stove from SHAH ENTERPRISES,KOTTAYAM-686001 on 12/05/2011.Sl.no of the stove is 01119075.
My complaint is that the big burner is burning with yellow flames.And it is making the utensils black.A complaint is lodged with your Kottayam service centre( the complaint no. is RC 520) BEFORE 3 MONTHS. And nothing is done so far to repair it.Please make a sincere effort (SINCERE EFFORT) to attend the complaint.Or please allow me to EXCHANGE it to SHAW ENTER PRISES KOYYAYAM for a new one.

Dear Sir,
I bought a Two burner Glass top Butterfly gas stove from RAJAN & CO NAGERCOIL 1 month back.
The issue is with the BUTTERFLY stove is right control knop is not working and we had contacted the RAJAN & CO ‘s service center.
Every day I contact RAJAN & CO ‘s service center,But they didnot responce my calls. I connot use this BUTTERFLY gas stove last 1 month.
So please take a action and replace a new BUTTERFLY 2 BURNER GLASS TOP STOVE immediatly.
If i didnot get a new one i will file this to cunsumer court because i am calling for 1 month to RAJAN & CO NAGERCOIL service center.
Thanks,
Sibin.
Landline: 04651-249586

Steel top gas has cut in the corner purchase in ghatkopar last yr.