I had purchased a new glass top Butterfly Gas Stove (4 Burner) on 1st Jan, from Sekar Stores, Chennai that was delivered on 2nd Jan. When I started using the I found in one of the burners, there was flame beneath the burner also. Fearing some problem, I stopped using that burner altogether and registered a complaint on 5th Jan (Ref. No. 74377). I was promised their technicians would be attending to the problem in 2 days time.
Now it is almost 15 days. No soul has turned up despite 100s of calls to their customer care center (managed by irresponsible service reps) and the state level service Managers. I had contacted one Mr. Joseph and subsequently Mr. Ilamparuthi the service managers who promised immediate action. But nothing has helped me. I find either their technicians care a damn for their managers instructions or the managers or colluding with the technicians and fooling the customers.
My Sincere Advice to Peope would be "PLEASE DO NOT BUY BUTTERFLY GAS STOVE". "DO NOT GET MISLED BY ITS LOOKS". NOT THAT GREAT!!!