Dear Ms.Sharma,

We expect a prompt action in the matter. I think its should be a serious matter
that your Premium Product is giving Poor Performance.

Please update on the action taken.

Regards,

Gaurav Dhawan


Dear Sir

We thank you for patronizing Hindware product.

Reference to your mail as in below without any prejudice we regret the
inconvenience caused at your end.

We are in process of investigating the case at our end. Please bear with us in
the mean time we will soon get in touch with you

Regards
Mamta Sharma




"Gaurav Dhawan" <gaurav.dhawan@yahoo.co.in
23/02/2009 12:02
To <delhi@hindware.co.in
cc <hsikolsale@somanyent.com
Subject Serious Complaint - Italian Collection EWC - TAURUS







Dear Sir,

We have purchased 4 nos of TAURUS EWC for our newly built home at 1322,
Ratanlal Nagar, Kanpur.

We had done the purchase from your Local Dealer M/s.Malik Hardware & Sanitary,
who had delivered the 2nos of EWC during last month and balance 2 EWC are yet
to be delivered.

We had got the EWC installed on 28th January and are using one EWC, the second
one is yet not used even for once. We started using one EWC from 6th Feb. The
undersigned is personally using the same and found that the flushing was not
proper. The dealer had deputed their mechanic (Hindware Mechanic Mr.Vijay) who
had done some settings but the problem was not resolved. Again, the complaint
was lodged to Lucknow office, who deputed Mr.Ashok on Friday and he also
shifted the seat cover and tried to set-right the flushing pressure and told
us to use for two days and report.

Please note that the bore of the seat is 4" away from the back face of seat
and normally in other seats we have noticed at 2" to 2.5" and due to which the
diffused matter gets stuck up on the 4" portion which does not clear with the
flushing operation. This is happening every day and I have clean it by putting
5-6 mugs of water, which is not correct.

We have been using toilet seats and even a seat costing Rs.800/- does better
flushing and the diffused matter is cleared in one flushing.

The problem is that we have spent 15 times of the cost (i.e. Rs.12,000.00 per
seat) and we are not satisfied, we have to clean manually after flushing which
is not acceptable.

The matter has been discussed with the dealer, who has straight away refused
to replace the EWC which have been installed, therefore we are bringing this
matter to you to get the same settled. We are not ready to accept the
particular model of the Italian Collection at any cost. The money may kindly
be got refunded and the seats be lifted immediately. If our request is not
considered then we shall take up the matter with the Consumer Forum.

We never expected such a treatment from a Hindware Dealer, please depute your
engineer to look into the matter at the earliest.

A photograph taken after use of toilet seat is attached for your reference.

It will not be out of place to mention that we have also purchased 2 seats
from CERA and they are giving us satisfactory performance, which please be
noted.

Thanking you,

Vinod K. Dhawan
1322, Ratanlal Nagar,
Kanpur.