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Worst Customer Service

This is a discussion on Worst Customer Service within the Kitchen Appliances forums, part of the Non Electric Items category; I wanted to buy a Eureka Forbes Aquagauard purifier for my new house after using Reveiva RO for a year. ...

  1. 06-27-2012, 11:15 PM #1
    Kamalesh81
    Kamalesh81 is offline Junior Member
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    Thumbs down Worst Customer Service

    I wanted to buy a Eureka Forbes Aquagauard purifier for my new house after using Reveiva RO for a year. I approached the sales person who suggessted me to go for Enhance UV. I have to say that it was wrong suggesstion provided without testing the water quality. I have been trying to reach the Eureka Forbes customer care from 20th of May & everytime the msg I get compliant has been registered & exceutive would be replacing the unit with Enhance RO. It has been more than a month & nobody has turned up or even called me. What is worse that these people don't proivde a compliant registration number when I call them whch is also case even after speaking to supervisor & everytime I call them I need to explain my case. Sales rep tells me than I would get a partial refund if I were to return which ridiculous & shows how irresponsible these people are towards customer service & when I spoke to his manager he without even understanding issue tells me that company will not provide a replacement.I strongly recommend people not to go for this product. Eureka Forbes - "Worst Customer Service"
    Last edited by Kamalesh81; 06-27-2012 at 11:21 PM.
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  2. 06-28-2012, 02:11 PM #2
    eureka forbes
    eureka forbes is offline Senior Member
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    Dear Customer,

    We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
    We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

    For any further assistance, please feel free to write in.

    Regards,
    Eureka Forbes Team
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  3. 07-03-2012, 10:11 AM #3
    Kamalesh81
    Kamalesh81 is offline Junior Member
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    Hi
    Customer Id Number - 1009409764
    Contact Number - 98455 01728
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  4. 07-03-2012, 10:45 AM #4
    eureka forbes
    eureka forbes is offline Senior Member
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    Dear Mr. Kamalesh,

    Thank you for providing your contact details, our service team will contact you soon to resolve the issue.
    For any further assistance, please feel free to write in.

    Regards,
    Eureka Forbes Team
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  5. 07-08-2012, 12:32 PM #5
    Kamalesh81
    Kamalesh81 is offline Junior Member
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    I have not been contacted by your service team even after this mail. This again shows how irresponsible your team is when it comes customer service. Is there someone in Eureka Forbes who cares about customer service & satisfaction. Its now nearly 2 months that I have been following up for the replacement.
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  6. 07-16-2012, 11:16 AM #6
    eureka forbes
    eureka forbes is offline Senior Member
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    I have not been contacted by your service team even after this mail. This again shows how irresponsible your team is when it comes customer service. Is there someone in Eureka Forbes who cares about customer service & satisfaction. Its now nearly 2 months that I have been following up for the replacement.
    Dear Mr. Kamalesh,

    We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
    We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

    For any further assistance, please feel free to write in.

    Regards,
    Eureka Forbes Team
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  7. 07-21-2012, 07:42 PM #7
    Kamalesh81
    Kamalesh81 is offline Junior Member
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    Thumbs down Eureka Forbes - Irresponsible & Bad Customer Service

    Please look at above email threads, I have provided both customer & contact details on 3rd of July itself. I hope someone in Eureka Forbes geninuely cares about customer service.
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  8. 08-02-2012, 05:51 PM #8
    Kamalesh81
    Kamalesh81 is offline Junior Member
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    I have got not no response from you people. I am going to just write to your CEO , hope atleast he cares about customer service.
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