I had purchased COTHAS COFFEE 200G from Smart Retail Pvt. Ltd. #31/1 Srinivas Redddy Layout.Anjanapura main road Bangalore -62. TIN n0-29660495125.
Cash meno:79602 ib 28-11-2011 at 8.46 am. On same day when we opened it at home, found a foul smell emitting out of it and still we prepared coffee with it to find it tasted horrible. The next following day we reported to the Smart about this. They were not taking the reponsiblity of the defect product, they pointed out that it is still within the expiry date limit and so nothing they can do. On much arugument with staff , there manger over phone told only to listen to him and not to talk more. The only thing he can do is to give number of Cothas coffee company and I need to talk and get it resolved with them.
Is this fair? I don't know is SMART not having any responisblity in finding why anybody is given a bad/adultrated/substandard product? Don't they have moral responsiblity to check out customers pain and talk to who ever resoponisible on customers behalf. I see they just want to wash off there hands easily by giving a company number.
I feel Smart Retail Pvt Ltd, is totally irresponsible towards the customers and are intrested only in trading alone. We should boycott such shops which dont give the value add of being responisible. Contrary to this kirana shops in negihbourhood are best they give so many value add's every body in Bangalore are aware of there involvement in making shopping a good experience always.