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M/S ICICI Bank Limited, SCO-151-152, Sector 9-C, Chandigarh.

This is a discussion on M/S ICICI Bank Limited, SCO-151-152, Sector 9-C, Chandigarh. within the Judgments forums, part of the General Discussions category; BEFORE DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, SHIMLA, H.P. Consumer Complaint No: 396/2004 Date of presentation: 25.05.2004 Date of decision: 09.03.2009 ...

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    Default M/S ICICI Bank Limited, SCO-151-152, Sector 9-C, Chandigarh.

    BEFORE DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, SHIMLA, H.P.



    Consumer Complaint No: 396/2004

    Date of presentation: 25.05.2004

    Date of decision: 09.03.2009



    ****************

    Shri Ajay Gupta S/O Shri R.R. Gupta, House No.33, Lane No.1, Sector-2, New Shimla, H.P.





    … Complainant.

    Versus



    1. ICICI Money Manager Account, ICICI Limited, ICICI Towers, Bandra-Kurla Complex, Bandra (E) Mumbai-400051.



    2. Manager M/S ICICI Bank Limited, SCO-151-152, Sector 9-C, Chandigarh.



    …Opposite Parties.

    Coram



    Shri Pritam Singh (District Judge) President.

    Mr. Charanjit Singh, Member (Male)

    ………………………………………………………………………..



    For the complainant: Mr. Rajinder Singh, Advocate vice

    Mr. M.S. Kanwar, Advocate



    For the Opposite Parties: Mr. Vijay Verma, Advocate.





    O R D E R:

    Pritam Singh (District Judge) President:- This order shall dispose of complaint filed under section 12 of the Consumer Protection Act, 1986. The case of the complainant in brief is that he got his vehicle (Maruti 800) bearing registration No.HP-51-1347 financed from the OPs for sum of Rs.1,72,000/- in 2001. That the entire loan amount was to be repaid in 60 equal monthly instalments of Rs.4042/- payable on or before 7th of each month. That he started repaying the instalment from July 2001 with their agency office named Vandy Himachal Vikas Nagar Block Kasumpti, Shimla-9. That during the month of November, 2003, the aforesaid agency was shifted to Khalini area and when the complainant enquired about the said agency, he came to know that the said agency was closed and as such, he could not deposit the instalments. That on 28.01.2004, the agents of OPs forcibly took the possession of his vehicle, and raised illegal demand of Rs.1,36,797/- failing which vehicle will be disposed of. That the OPs were requested several times to release the vehicle, but all his request fell on their deaf ears. Hence, feeling dissatisfied and aggrieved by the act of the OPs, the complainant perforce filed this complaint against the OPs.

    2. The complaint is resisted by OPs-Bank who took several preliminary objections regarding maintainability of complaint, status of the complainant as a consumer under hire purchase agreement, jurisdiction of Forum to try this complaint etc. On merits, it is alleged that the vehicle in question was financed under hire purchase agreement executed interse parties and complainant availed loan of Rs.1,72,000/- from them. But, the complainant did not repay the (EMI) instalments regularly and committed default. As such they were well within their right to repossess the vehicle in question on 28.01.2004 as per terms of agreement. That the complainant paid only 27 instalments at agreed rate of EMI and a sum of Rs.1,36,797.54 is still payable by the complainant as on 30.01.2004. Hence, the complainant being not consumer and there being no deficiency in service, the complaint was sought to be dismissed. Thereafter, the parties led evidence in support of their claim/counter claim.

    3. We have heard the learned counsel for the parties at length and have also thoroughly scanned the entire record of the complaint.

    4. It may be stated that undisputedly the vehicle (Maruti Car 800) bearing registration No.HP-51-1347 was financed by the OPs to complainant for a total sum of Rs.1,72,000/- in 2001, which amount was to be repaid in 60 EMI of Rs.4042/-. The complainant alleged that he was regularly repaying the instalments, but the OPs illegally and arbitrarily took the repossession of the vehicle on 28.01.2004 and now it has been illegally retained by them.

    5. Whereas, the OPs alleged that the complainant did not repay the EMI of loan amount regularly as per the terms and conditions of the hire purchase agreement and committed default. As such, there was violation of the terms and conditions of the hire purchase agreement. That the complainant is still liable to pay Rs.1,36,797.54 to them as on 30.01.2004. As such, the vehicle in question was rightly repossessed by them.

    6. The learned counsel for the OPs, however, also vehemently contended before us that under hire purchase agreement if the loanee failed to pay the repayment instalments (EMI) of loan amount regularly and committed default, he having taken advantage of the hire purchase agreement is precluded from saying that OPs is not the downer and he is not hirer, specially when it was agreed upon that in event of non-payment of entire amount due, the vehicle shall remain the absolute property of the financer. He further contended that in case of hire purchase transaction, the financer does not render any service within the meaning of the Consumer Protection Act, 1986 and the complainant cannot be held a 'consumer'. That if the loanee did not pay the arrears of the instalment of loan amount, as per agreement, the financer is at liberty to rescind agreement and seize the vehicle and it does not amount to deficiency in service because the repossession of the vehicle can be taken and agreement rescinded as per the terms of hire purchase agreement. In support of his contention, he also placed reliance to the following case law authority:-

    i) Himachal Motors and Genral Finance Limited versus Dameshwar Ram & Anr. Finance (Pvt.Ltd. of Hon'ble State Consumer Disputes Redressal Commission, Himachal Pradesh, reported in 2006(2) Current Law Journal (H.P.) Page 223.



    ii) Ram Deshlahara versus Magma Leasing Ltd. of Hon'ble National Consumer Disputes Redressal Commission, New Delhi reported in 2006(3)CLT. Page 330 & 331.



    iii) Padma Wati versus Tata Finance Ltd. and another of Hon'ble The Consumer Disputes Redressal Commission, Union Territory, Chandigarh reported in 2005(2)CLT. Page 349.



    7. We have considered the contention and also perused the aforesaid case law authorities minutely. It may be stated that undisputedly, the vehicle in question was financed by the OPs under hire purchase agreement when the complainant failed to repay the agreed instalments (EMI) of the loan amount regularly and committed default, the OPs were within their right as per terms of agreement to rescind the agreement and repossess the vehicle because the financier-OPs did not render any service within the meaning of Act and the complainant cannot at all be held ‘consumer’ for the purpose of this Act. As such, it would not amount to deficiency in service. Our view on this point is fortified by the case law authorities referred to above relied upon by learned counsel for OPs and in view of basic law laid down by Hon'ble National Consumer Disputes Redressal Commission as reported in III(1995)CPJ 85 (NC) in case Manager, St. Mary's Hire Purchase (P) Ltd versus N.A. Jose & Hon’ble Apex Court reported in 2001-3 PLR 833 (Supreme Court) in case Charanjit Singh Chadha v. Sudhir Mehra. No counter authority is cited before us by learned counsel for the complainant.

    8. Moreover, intricate question of law and facts are raised and involved in the matter in controversy and the matter appears purely of civil in nature which cannot be decided in a summary manner by this Forum. The controversy can be properly adjudicated by civil court where parties will get proper opportunity of leading elaborate evidence in support of their rival contention.

    9. In view of the above discussion, we are of opinion that the complainant is not a 'consumer' within the meaning of Act and OP never rendered any service to him thereby there is no deficiency in service on the part of the OP. Consequently the complaint is not legally maintainable, and it being merit less is liable to be dismissed. It is ordered accordingly. No order as to the costs. The learned counsel for the complainant and OPs have undertaken to collect the certified copy of this order from the office, free of cost, as per rules. The file after due completion, be consigned to record room.

    Announced on this, the 9th day of March, 2009.





    (Pritam Singh)

    President.







    NMehta) (Charanjit Singh)

    Member.

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    splendidbuty is offline Junior Member
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    Default Fake Address Proof Used to Open Bank Account

    Hi,

    I would like to register a complaint against ICICI Bank for opening a bank account for Mr. Vijyanta Kumar by using fake address proof of my residence. We have come to know that 2 account are operating in ICICI Bank Sector 34 Chandigarh (134101500656, 134105500062) The address given to bank for both the account No is House No 261/2 Sector 45 A, Chandigarh which is my residential address and Mr. Vijyanta Kumar was never residing at this address. However lately he has done fraud with HDFC Bank using our address and ICICI Bank account details and has taken a two wheeler loan and has defaulted it. As a result we are being unecessarily harrased by the recovery team.

    I am regularly writing to the concerned in ICICI to share the address proof given by the defaulter to open his account but havent got any positive result from them. Even after escalations, account is still operative and we are regularly getting letters from ICICI as well as HDFC bank.

    This is creating unpleasentness and we would like to take it to court for the harrasment. My conversation with ICICI Bank is attached below for your reference.

    Tushar Pandey

    Conversation With Bank

    On Wed, Jul 27, 2011 at 4:53 PM, ICICI Bank Customer Care <customer.care@icicibank.com> wrote:

    Dear Mr. Pandey,

    We thank you for your patience.

    We request you to visit our any nearest ICICI bank branch and submit the written complaint letter.

    We look forward to your co-operation to serve you better.

    Sincerely,

    G Krishnaveni
    Customer Service Manager
    ICICI Bank Limited





    -----Original Message-----
    Subject: Re: Product: Bank / New Customer /ertusharpandey@gmail.com

    Thanks for your effort. Though I would like to inform you that this guy has used his ICICI account to take a loan from HDFC bank for a two wheeler and has defaulted. He is absconding and the recovery people are coming at our address to find him.


    We are getting harrased due to this. This is not possible without connivance of your sales executive. Hence would appreciate to close it asap.


    Rgds,
    Tushar Pandey
    9872299955

    Sent from my iPhone

    On Jul 22, 2011, at 10:01 AM, "ICICI Bank Customer Care" <customer.care@icicibank.com> wrote:


    Dear Mr. Pandey,

    I apologize for the delay in resolving your issue.

    With reference to your mail, I understand the unpleasant experience that you have been through, and I assure you that I am looking into your case on priority.

    This is an exceptional case which has had happened and assure you that this will not occur in the future.

    It would be highly appreciable, if you allow me some more time to get back to you with a resolution.

    I request your co-operation and support regarding this matter.

    Sincerely,

    G Krishnaveni
    Customer Service Manager
    ICICI Bank Limited





    -----Original Message-----
    Subject: Re: Product: Bank / New Customer /ertusharpandey@gmail.com

    Yes I know, but this account does not belong to me. Who is uaing my address for hos account? And on what proof has the bank opened this account on my address?

    Sent from my iPhone

    On Jul 12, 2011, at 4:59 PM, "ICICI Bank Customer Care" <customer.care@icicibank.com> wrote:


    Dear Customer,

    Greetings from ICICI Bank!


    I wish to inform you that the address mentioned in the account is same as mentioned by you.

    We are looking forward to your co-operation and assuring you the best of our services.


    Sincerely,

    Biswakalyan Rout
    Customer Service Officer
    ICICI Bank Limited






    -----Original Message-----


    Title: Mr.
    First Name: Tushar
    Last Name: Pandey
    An ICICI Bank Customer: No
    Product: Bank
    Account No: NA
    What would you like to say: Hi,

    I am getting letters, chq books and other related documents from ICICI Bank on my residential address for some Vijyanta Kumar against two account numbers mentioned below.

    Howsoever I would like to inform that we have no link/responsibility with this person. Also we would like to know the reason for sending these documents at our residence. Pl stop the correspondence for this person with immd effect.

    Account No - 134101500656
    Account No - 134105500062
    Correspondence Address House No - 261/2
    Sector 45 A,
    Chandigarh
    I( believe someone has given fake address proof to open these accounts.

    Pl intimate us with the facts on urgent basis.

    Thanks & Regards,
    Tushar Pandey

    E-mail address: ertusharpandey@gmail.com
    Telephoneno:+91-172-2611261
    Correspondence address: House No - 261/2
    Sector 45 A,
    Chandigarh
    City: Chandigarh
    Country: India
    Pin Code: 160047









    --
    Regards,
    Tushar Pandey

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