Mr. M. Sivagurunathan,

S/o. G. Murugan,

23, Indira Nagar,

Bye-Pass Road,

Old Sungam, Coimbatore – 45. --- Complainant

Vs.

1. M/s. Rydon Auto Pvt. Ltd.,

Rep. by its Branch Manager,

Kalaikathir Building,

671, Avinashi Road,

Coimbatore – 641 037.

2. M/s. Bajaj Auto Finance,

Rep. by its Branch Manager,

No. 68, R.S. Puram,

Coimbatore – 641 002. -- Opposite Parties



This case coming on for final hearing before us today in the presence of Mr. S.Sivashankar and Mrs. P.Shanmugamalar, Advocates for complainant and the opposite parties remained absent and set exparte and upon perusing the case records and hearing the arguments and the case having stood over to this day for consideration, this Forum passed the following:

ORDER

Complaint under Section 12 of the Consumer Protection Act, 1986 seeking direction against the opposite parties to return the original R.C. Book of the vehicle TN 38 AS 9934 or to take back the vehicle and refund the total cost of the Rs.63,325/-, to pay a sum of Rs.1,00,000/- to the complainant towards compensation for mental agony, hardship and sufferings and to pay cost of Rs.10,000/-

The averments in the complaint are as follows:

1. The 1st opposite party is a dealer for Bajaj Vehicles and the 2nd opposite party is a financier. The complainant approached the 1st opposite party to purchase a motor cycle Bajaj Pulsar 150 and wanted some financial assistance. The 1st opposite party readily agreed to arrange for the same and introduced to the 2nd opposite party. The 2nd opposite party also readily agreed to provide the required finance under hire purchase agreement.

2. After execution of necessary papers and payment of the initial amount, the opposite parties delivered the vehicle to the complainant by invoice No.2294 dt.18.3.08.The vehicle was registered and the registration No.of the vehicle was TN 38 AS 9934. The hire purchase instalments was for a period of 12 months and the loan amount was Rs.25,000 and monthly instalment of Rs.2500. After clearing the entire instalments, the complainant approached the opposite parties several times to get back the original RC book, H.P.termination papers and No objection papers but there has been no proper reply from the opposite parties.

3. The complainant had issued a legal notice to both the opposite parties on 21.5.09. The notice sent to 1st opposite party had been returned unserved as left. The 2nd opposite party had received the notice on 22.5.09 but there was no reply. The attitude and act of the opposite parties has resulted in hardship, monetary loss, physical strain and mental agony to the complainant. Hence this complaint.

4. The complainant and opposite parties have filed Proof Affidavit along with documents Ex.A1 to A8 was marked and the opposite parties remained absent and set exparte.

The point for consideration is

Whether the opposite parties have committed deficiency in service? If so to what relief the complainant is entitled to?

ISSUE 1

5. The case of the Complainant is that even after clearing the entire hire purchase instalment dues, the opposite parties is not returning the original RC book, H.P.termination papers and No objection papers to the complainant. Ex.A1 is the invoice, A2 is the copy of RC book and Ex.A3 is the insurance policy and A4 is the legal notice. The complainant has proved that the vehicle was purchased in his name. viz. Sivagurunathan and the entire hire purchase instalments has been paid in full. For this Xerox copy of Savings Book containing 3 passbooks is marked as Ex.A7. The opposite parties who are holding the documents ought to have delivered it on termination of the hire purchase agreement but failed to do so. Hence the act of the opposite parties is nothing but an unfair trade practice. The complainant has proved his case and the complainant is entitled to get necessary relief.

6. In the result, we direct the opposite parties to return the RC book, H.P.termination papers and no objection papers bearing vehicle No.TN 38 AS 9944 to the complainant and to pay Rs.15,000 as compensation for mental agony and to pay cost of Rs.1000 to the complainant within one month from the date of this order failing which the complainant is at liberty to execute this order u/s.25 and 27 of the Consumer Protection Act, 1986.

The finance company not returning Nco even after loan completed 10 months back. Bajaj finance closed its branch after declaring that it would give the Nco to more than 300 customers in Pollachi.

proposal no:421/100240
product financed:platina(alloy wh
amount financed:34985
FIRST DUE DATE:15-JUN-07
LAST DUE DATE:15-APRIL-10
EMI AMOUNT:1278.
I,SUNDARESWARI MURALIKUMAR HAS NOT YET RECIEVED MY 'NOC'.I HAVE CLEARED MY PAYMENTS COMPLETELY.I NEED MY NOC IMMEDIATELY.SEND ME FURTHER DETAILS ABOUT THIS ENQUIRY TO MY EMAIL ADDRESS: muraligarments@yahoo.in.
take your actions as soon as possible

Dear

I am in need of NOC for my bike Bajaj Pulsar. The financed amount has been completed almost 2.5yrs back.
Still not received my NOC.
Branch is Gurgaon Haryana. The branch has shifted their office to a new location and the contact number on the website is not correct.
My file number is 1959. Year of Finance is 2006 and financed for 2years.
Pls contact me on er.nikhilb@gmail.com or 07799600083


Thanks & Regards
Nikhil Bhan

Dear Sir,
I am P.T.Saravanakumar and i got loan for againts TV which i was bought from Vaidyananth Associate,Pollachi on June 2005 and i have paid all installment properly and i have bank account details of cheque clearance with bounce and no cheque bouces or i all cheques were cleared. I am working as Professor in Reputed Institution. But somebody i called after 5 years( two days before 29-03-2011) and telling you are not paid and your cheques were bounced and you have to pay 20,000 amount and threadening like anything my parents and i have his moble number if you request i will give and i am regular customer of Bajaj Auto Finance Ltd for the past 6 years.

FIRST DUE DATE:25/08/2005
LAST DUE DATE:20/03/2006
EMI AMOUNT:1209

I WAS YET RECIEVED MY 'NOC'.I HAVE CLEARED MY PAYMENTS COMPLETELY AND MY MAIL ID:ptscfd@gmail.com, shrisigma@gmail.com


with thanks and regards,

P.T.Saravanakumar
Pollachi
Mobile: 9488383900 & 9865348111

Sir,
i Vivek kuamr Pandey has taken loan of Rs 250000/= from ur varanasi Ramkatora dealer and till date havnt recievedc Noc As my loan tenure was end About a yea ago , So plz kindly consider that and doo the needful .

My Detail Are Follwoing ........
VIVEK KUAMR PANDEY
s/O LATE VINAY KANT PANDEY
B-20/47, KAILASH BHAWAN BHELUPURA .
VARANASI
LOAN AMOUNT -250000/- PULSAR 180.CC
eMI AMOUNT ----1208/=
REGISTRATION NO -UP65-AM4400
MOBILE NO -9919100865

Dear Friend,

I had purchased a bajaj discovery bike on 10/06/11 but I had forgot my ID, so how can I retrieve it.

Regards,

K.SHarath Babu

09164752177
sharat20873@gmail.com

Hi,

Account closure details. Account No. 537011557, Vehicle No. : TN41 Q 3200, Account Holder Name:R.Mahalingam

I have hypothecation cancelled with effect from 19-jan-2010 and apart from that i have all document to state that i have cleared all my payments. I have sent all the document to bajaj finance email and to coimbatore branch. I have sent several mails no proper response. i have sent mail on November 29, 2012, but still now i have not got any response for that mail, so i have resent the mail on 08th march to customer care. after that i got some response but no issue... as coimbatore branch people are not ready to resolve the issue or track where the mistake has happened... instead the try to solve easily by blaming the Us. Even the are not ready to acknowledge mail as the want to be safe..

I tried to reach coimbatore branch, even i didn't get any proper response. I spoke to Mr. Radha Krishnaswamy, even he is not supporting in closing the account. More over i have all documents clear. I have hypothecation cancelled. I have one basic question will RTO will cancel the Hypothecation with clearing all my dues. When i ask this to Bajaj people the are not ready to answer. Literally the threaten my aged parents and force them to pay some amount.. More over when the call the will speak in hindi or english.. if people doesn't no hindi what they will do....

Today also i spoked to MR. radhakrishnasamy i don't know what was his position, i asked him he is not ready to answer that instead he was shouting. As customer is shouting its different, as professional company the should try to solve the customer issue instead the shout more over its not customer problem after that also we try to help to solve the issue but bajaj people take advantage and threaten its not a right attitude. As i have all documents i no need to worry but i feel i should support them to resolve the issue but the are not understanding that...

Mr.Radhakrishnasamy R
BAJAJ FINANCE LTD.,
No.7&8 Gowtham complex
Saibaba kovil,Mettupalayam road,
Coimbatore 641 043
Ph-0422 3226194(if we try to call this number most of the time it will be switched off. i don't what bajaj people do service. For this i raised a compliant and today i was able to reach the number, i have proof for all that.)

Please do the needful.

Thanks,
Ravi.M

sir mera bajaj ka kristal scooty hai jo six years old hai iska koi bhi parts nahi milta hai,
1 mera scooty ka rim crack ho gaya hai isliye scooty on park
2 scooty ka fuel meter nahi mil raha hai
3 scooty ka metaer nahi mil raha hai
4 scooty ka koi acha enginear nahi bajaj automobile show room main