to,
the managing director,
sony india.

restpected sir,

my ccc id 1 - 7877096
ccc id 2 - 7844816
ccc id 3 - 7903866
ccc id 4 - 7865477
ccc id 5 - 7865478

my model no -klv40bx400
serial no - 2379054
job no -ws101140411080400067

i bought my lcd on 1 jun 2011 and found defect of dead pixel on 2 jun 2011 my 1st lcd was collected for replacement on 18 jun 2011 and i got my replacement on 29 jun 2011.

the replacement i got from you was also defected and i am mentioned my new serial no and ccc id above.

i went to sony authorised service centre gorakhpur (rajelectronics) and spoke to mr. raj yadav service incharge of gorakhpur for replacement of my lcd they were not accepting my request when i warn them i will go to consumer court he shouted at me and told me 'i am not accepting your complain now go to court and do what you can' and told me that i am mentally sick

after that i had logged a complaint regarding this in sony customer care and they told mr. raj to bringh my lcd for comparison.

my replaced lcd was collected for replacement on 4 aug 2011 after comparison with new lcd of same model and m. raj yadav aproved that my lcd is defected and told me my problem will be resolved in few days.
i told him that an i already mentioned on my pervious complains that i am not satisfied with klv40bx400 due to occasional defects and i want it to be replaced with kdl40bx520 and i am ready to pay the differential price.

but till 9 aug 2011 i didnt get any updates then i called customer care to know my problem satus.after that i get a revert as mail from madam vineeta tyagi mentioning that my lcd is kept under observation by mr. raj yadav and its having no problems.

when i asked mr. raj about this then he told me that nothing is in my hands i hav processed your request for replacement.
i dont know who is right and who is lying to me and why and why sony corp. is frustating and playing with me like this.

i just need few answers from sony india.
1-after comparison why mr. raj yadav didnt get satisfied with the problem and kept my tv for observation. May be my lcd is suffering from "BIRD FLUE" so they kept it for observation.
2-if mr. raj yadav was satisfied with comparison that my lcd is problem free then why he recieved my lcd why he didnt returned me.
3-is mr. raj wants to take revange from me because i had logged a complaint against him.
4-why sony india is not taking any action against mr. raj yadav after my complaint.
5-is there any kind of consumer law in india.
6-i have bought my lcd before 2month and watched it just for 15 days.my lcd spent its lots of time in service centre will sony pay the rent.
7-what should i do.

i am sending this mail to let you inform that i am mentally frustated and harrased by sony and your service centres (raj electronics) incharge mr. raj yadav was very uncooperative with me and abused me he told me that i am mentally sick. I also logged a complaint regarding this but i didnt get any reverts from your side for any complaints. If you will not replace my lcd with the model i mentioned above the i am going to send you official notice from court .

This is last complaint from my side tomorrow i will send you legal court notice.


ramanand dubey
gorakhpur
ph-9565680517