Dear Sir,

I got a call from INDIA TODAY BOOK CLUB REP, stating tempting offer about “blackberry 9000” with Rs 30,000/- worth vouchers from surat diamonds and lots of other goodies.

On the 4th may I got repeated calls from india today book club rep stating this offer. Since deal was so tempting I made mistake of doing IVR TRANSACTION through my credit card. The amount debited from my credit card was Rs 29,998/- in favor of LIVING MEDIA.

Booking Id:-440028815 DATED 4 MAY 2010

Immediately after the transaction I got a call from Sales Rep(Neeraj) stating the Re 1/- got less (instead Rs 29,999/- the debited amount was Rs 29,998) and don’t worry Since he has just asked his seniors there is no such worry about it. I was told that within 5-7 working days , I will receive my order. But days passed away, then weeks and now a month is over.
I have been calling customer care, but I was not given satisfied answer. I have written to response@indiatodaybookclub.com><fee...aybookclub. com many times just to know that your complaint has been forwarded to concerned department and we are following the matter with them.

After going through so much pain, I am not looking for any order and I just want my money back so that I
Can pay credit card due amount on time to avoid any interest charges.

Tall claims are made during deal but they were not honored. I really feel cheated. Company uses UNETHICAL BUSINESS PRACTICES AND LACKS INTEGRITY.

regards,



Booking Id:-440028815


After this I have made hundreds of calls to India Today Book Club, cust care and keep mailing them to cancel and refund my amount( All e- mails script is below)


And one odd day (17-july -10)out the blue without any confirmation I got courier from India today invoiced with 3 items that I have never BOOKED

Item Title qty
L0952 Longines Watch 1
P1321 PHILIPS HOME THEATER-DSP-2500 1
P1324 PHILIPS DVD PLAYER-DVP-3316/3126 1

22 nd july I went to neb sarai new delhi so called india today head office cum godown to return the undesirable courier. They have acknowledged and promise refund within 7 days.
But till now no confirmation about refund status.

Rajeevv Kalra
Mob 9999644549







EMAIL TRANSCRIPT




Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that we have already forwarded your complain to our concern department and we are following the matter with them. We request you that kindly wait for some days. We will do the needful soon.

We appreciate your patience and hope that you shall bear with us in the interim.

We value our customer and trust that you enjoy our products.

Request you to have faith in the company and we won’t let you down.

We shall be happy to render any further assistance or clarification that you may require.

Assure you of our best possible services always.


For further queries, please feel free to get back to us offers@bagittoday.com or orders@bagittoday.com or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)
Thanks & Regards
Manisha
Bagittoday Team

________________________________________
From: Rajeevv Kalra [mailto:rajeevkalra1@gmail.com]
Sent: Sunday, June 13, 2010 2:18 PM
To: response (ITBC)
Subject: Re: Blackberry Bold 9000..........440028815- Reminder-I
- Hide quoted text -
Can i please have the status for cancellation of my order and refund of my payment. kindly note that if i will not receive my payment before 15.06.10, then your company shall be liable to pay my credit card payment along wi the interest.

Just to inform you that i have already registered a complaint with consumer forum for deficiency in your services.

Rajeevv Kalra



On Sat, Jun 12, 2010 at 10:12 AM, Rajeevv Kalra<rajeevkalra1@gmail.com> wrote:
This is just to remind you that my credit card due date is 15 june 2010. You can verify the same as I have sent you the credit card statement.The amount is Rs29,998/-WHICH IS DUE

KINDLY PROCESS THE REFUND BEFORE 15 JUNE OR ELSE YOU HAVE TO PAY OF STANDARD INTEREST OF CREDIT CARD COMPANY.




On Wed, Jun 9, 2010 at 10:22 AM, Response<Response@indiatodaybookclub.com> wrote:
Dear Member,

We sincerely apologize for the inconvenience caused to you.

In this regard we would like to inform you that your order is canceled and we have forwarded your complaint to our concerned department. Kindly wait for some more time and you will receive your refund very soon.

Once again we sincerely apologize for the inconvenience.

We will be happy to render any further assistance or clarification that you may require.

Your valuable association with India Today Book Club is prestigious for us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 9:30 AM TO 6:30 PM, all 7 days) or Write to us at:

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Warm Regards,
Manisha
Executive Relations
India Today Book Club





________________________________________
From: Rajeevv Kalra [mailto:rajeevkalra1@gmail.com]
Sent: Monday, June 07, 2010 6:41 AM
To: response (ITBC)
Cc: Feedback; ITBC4U

Subject: Re: Blackberry Bold 9000..........440028815

You just wrote wait for "FEW DAYS". Please note I have been asking for time frame for one valid reason,

ie I need to pay my credit card bill for this pending amount. I can not say my credit card company to wait FOR FEW DAYS till india today(LIVING MEDIA) gets this matter resolved.

I kept waited for a month but you are still saying wait FOR FEW MORE DAYS.
Is there any human being who can read, understand and then resolve this issue, I would be grateful.


I am really frustrated and now I am bound to take legal action.


On Wed, Jun 2, 2010 at 2:42 PM, Response <response@indiatodaybookclub.com> wrote:
Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that we have already forwarded your complain to our concerned department and we are following the matter with them. We request you to kindly wait for few days. We will do the needful soon.

Your payment has confirmed in our database. We will get back to you with positive response once we receive a revert from the same.

We appreciate your patience and hope that you shall bear with us in the interim.

We value our customer and trust that you enjoy our products.

Request you to have faith in the company and we won’t let you down.

Your valuable association with India Today Book Club is prestigious for us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us.
Or Call us on our Helpline Number (011-40502424) 9:30 AM TO 6:30 PM, all 7 days)

Thanks & Regards
Prachi
India Today Book Club
________________________________________
From: Rajeevv Kalra [mailto:rajeevkalra1@gmail.com]
Sent: Wednesday, June 02, 2010 2:09 PM

To: response (ITBC)
Cc: ITBC4U; Feedback
Subject: Re: Blackberry Bold 9000..........440028815

when will i get positive response. Any time frame? I NEED TO PAY MY CREDIT CARD AMOUNT!!!!!!!!!
On Wed, Jun 2, 2010 at 12:34 PM, Response <response@indiatodaybookclub.com> wrote:
Dear Member,

We apologies for inconvenience cause to you.

With reference to your mail, we would like to inform you that your complaint has been forwarded to our concerned department. We will get back to you with positive response soon.

Assure you of our best possible services always.

We shall be happy to render any further assistance or clarification that you may require.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, all 7 days) or write to us at:

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Thanks & Regards,
Prachi
India Today Book Club
________________________________________
From: Rajeevv Kalra [mailto:rajeevkalra1@gmail.com]
Sent: Tuesday, June 01, 2010 12:40 PM
To: response (ITBC)
Cc: ITBC4U; Feedback
Subject: Re: Blackberry Bold 9000..........440028815

Please read the mail history before answering. I am asking for time frame.

I need to pay my credit card amount due because of this transaction. It is time bound and I can't say them wait for few days. I have been waiting for many days almost a month.

Kindly give me time line for refund so that I can talk to my banker about it.








On Sat, May 22, 2010 at 7:42 AM, Response <response@indiatodaybookclub.com> wrote:
Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that as per our database the payment is not confirmed. We request you to kindly confirm the same from your bank and if it is, kindly provide us the scanned copy of your credit card statement along with the auth code so that we can check the details and do the needful.

We value our customer and trust that you enjoy our products.

Your valuable association with India Today Book Club is prestigious for us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Richa
India Today Book Club


________________________________________
From: Rajeevv Kalra [mailto:rajeevkalra1@gmail.com]
Sent: Friday, May 21, 2010 11:01 AM
To: response (ITBC)
Subject: Re: Blackberry Bold 9000
Please apprise me with status of my order and when will I receive the same. Trail mail FYI
On Mon, May 17, 2010 at 10:01 AM, Response <Response@indiatodaybookclub.com> wrote:
Dear Member,

Please accept our sincere apologize for the inconvenience caused to you.

With reference to your mail, we would like to request you kindly provide us some more time for the same as we are checking this on our side.

We shall be happy to render any further assistance or clarification that you may require.

Please call us on (011-40502424, 9:30 am to 6:30 pm, all 7 days) or email at feedback@indiatodaybookclub.com.

Thanks & Regards,
Piyush Thapa
Executive-Customer Relations
India Today Book Club
________________________________________
From: Rajeevv Kalra [mailto:rajeevkalra1@gmail.com]
Sent: Saturday, May 15, 2010 5:44 PM
To: ITBC4U
Cc: response (ITBC)
Subject: Blackberry Bold 9000

Hi,

I have done transaction on 5 may 2010 against the above offer. And the person whom I spoke was Neeraj.
As discussed with customer care I am quoting following details of the transaction.

Booking Id:-440028815
icici credit card no:4XXX XXXX XXXX XXXX
icici approval id/authentication code 867249
amount of transaction 29998/-

credit card statement would be generated at the end of month.

Kindly update me with the status of my order.


Regards,

Rajeevv Kalra