Worst Product Eureka Forbes RO Water Purifier WORST customer care particularly NO RESPECT FOR CUSTOMERS

A sales executive showed me a RO of Eureka Forbes, at the time of booking he told me that I will not face any type of service issue, so as par their words I brought the RO water purifier from Eureka Forbes. But the unit which is installed in my house is old because it stops working after 2 days. The called many times to the customer care of Eureka Forbes, Dwarka but they are so irresponsible and careless towards their customer care and after sale service. Like if you called them 2-3 times regarding the complaint then they stop picking up your phone, if you call them from the previous number. I suggest every member of the consumer court that never ever buy a Eureka Forbes products, if you want to live peacefully

I have pROtect+, We purchased a Water purifier 03-July-2010. The water purifier is not working since 9th July. The complain number we got is 58712252. Since then we are calling customer service everyday and everyday customer support say they will send the service person on the same day. But today is 16th July and till today nobody has come. This is the poorest service we have ever seen. Now we are feeling that we made a mistake by purchasing your product.
I call on 9-july-10 morning for service because my water purifier stopped working completely but no one has come for service so whats is the use of pROtect+.When I call to You for your product your guys come home immediately to get money, but never bothered to attend the service call. Yesterday 12-july-10 I called 5 times and your customer support people promised me that someone will attend 100% but I waited till 9pm no on turned and I again called but it was going to voice mail saying you work only from 8am to 8pm. I don’t understand why you are giving false promises.

I never seen such WORST WORST customer care , since these people are getting paid regularly they dont care about there work , they should realise that they are responsible for customers product and responsible to answer customers. THis guy said he has no responsibility to call customer and update the status of the product. Just imagine a guy cooly telling this to a customer straight forward.

Is this the way to treat a customer like this ? I am sure you are spoiling your reputation and I feel bad for having taken pROtect+. I would certainly escalate this issue to very high authority.

Mohamed Sultan