Dear Sir

With due respect I would like to put across my heartfelt grievance against M/s.
World Wide Immigration Consultancy Services Ltd. having their office at FMC Fortuna
Block A-12, 2nd Floor 234/3A A J C Bose Road, Kolkata and HO at A-12 Industrial
Area Phase VI Mohali represented by Mr. Ratan J Mishra, Branch Manager who failed to
provide me the professional services promised to us for assisting me and my husband
to immigrate to Canada and permanent settlement.

After various meeting and discussion with Ms.Aanaya Ror, Counsellor we have been
asked to sign a one sided agreement the copy of which have been given to us without
any signature by me and immediately after that we need to deposit a fees of
Rs.30000.00 as their Retainer Fees for their services to guide and assist me and my
husband in settling in Canada with job also.

Our plight start only after we paid Rs.30000.00 as inspite our repeated request that
we should get in writing as what are the documents with its content we need to
submit in order to be eligible for getting the immigration visa for Canada but they
never provided us the same and on the day when they asked us to pay the balance
amount of Rs.20000.00 along with USD 1500 and also the Canadian Visa fee of CAD 550
then we were told that the document submitted were not sufficient and we should
produce separate set of documents on that we said that it is not possible from our
end as the documents can not be prepared right away and also have been submitted
only after discussion and subsequent mail dated 13 March 2009 but they were adamant
especially Ms.Ananya Roy, Consellor with a complete knowledge of Mr.Ratan J Mishra,
Branch Manager as I had proved that during the first few interaction we were told
that part of total fund which need to be shown to the Canadian High Commission would
be arranged by them and for that we have to pay some amount as commission to the
agency and the amount itself was wrongly given to us. When we enquire with
Mr.Mishra he clarified that it was misinformed to us and which my husband also
pointed out that it should not be repeated in our later dealing but they were only
interested to take the money.




We immediately withdrew all the submitted documents which we carried and walked out.
After this we were mentally exhausted with their lack of professionalism,
misguidance and callousness towards the whole process especially by Ms.Ananya Roy,
Counselor.

It is important here to mention that all these mismanagement from her was brought to
the notice of Mr.Ratan J Mishra, Branch Manager who agreed and scolded her in front
my husband. But despite of all this she never ever able to guide us properly and
then we mailed on 21 March 2009 to Mr.Mishra for refund of our money for the
services though they promised but failed to provide and after my husband’s phone
call for asking the refund Mr.Mishra given him a mail dated 21 March 2009 in which
he accepted the lapse on her part and appointed to other counselor but by this time
we had completely lost faith and trust on their system and had no option but to seek
refund of Rs.30000.00 including some suitable amount for the mental agony and loss
of the career due to their misguidance but till date nothing has been informed on
this regard.


My husband last mail dated 22 March 2009 is the testimony of the same and finally a
Regd. Letter dated 14 April 2009 for refund but till date no reply from them.

Therefore I earnestly plead to your good office that kindly bring justice to us by
getting the refund of Rs.30000.00 (Rupees Thirty Thousand only) and not the mental
stress we had to go for many days due to their untrained and non-professional
personnel from this the consultancy who are only interested to take the money from
the client and put complete onus on them for once and all.

Please note that the they have informed me Ms.Ananya Roy – Counsellor has been
sacked thus it is proved that she did mislead me to get the consultation fees.

Thanking you

Sincerely Yours



Luna Shafquat Chaudhuri

15/H/8 Canal West Road
Kolkata 700 009