Hi ,

I have been Airtel customer from last 1 1/2 years and never faced any issue. But recently, in my Sept, 09 bill they charged me for 4223 Rs for download of 8GB data. I have a limit of 4GB and had never exceeded the limit. Also for month of Sept I was out of country most of time.

I have filed a complaint to Airtel about wrong charges but airtel customer did not responded it well. After calling them multiple times I got them to give me numbers and email etc of the Nodal and Appletate officer.

I have sent them complaint about it and waiting for their reply. I will have to move to consumer court and fight for justice incase I hear a negative reply. And seeing the same case on this website of some other person and that too for month of Sept makes me think that Airtel had something going wrong at their end.

With Regards,
Ajay Goyal
9953486678

Dear Mr. Goyal,

If you are not getting any help from the Nodal Officer or Appellate Authority, kindly forward your complaint to the DOT (Department of Telecommunications) with copies of all correspondence made with the Nodal officer and Appellate Authority of the Co. The address is:
The Director,
Public Grievances Cell, Deptt. Of Telecom,
Room No.518,Sanchar Bhawan,
20, Ashoka Road, New Delhi 110001.

Dear Customer,


This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards,

Mohsin Khan
Airtel Customer Service Team

Dear Customer,


This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolve the issue to your satisfaction.


Regards,

Mohsin Khan
Airtel Customer Service Team