Dear Sir,
Vodafone recently started the new services in Datacard card in the name VODAFONE NETCRUISE,the way they are calculating the units they give is a big fraud,Just give the connect without opening any browser for 10 mins,the units that are calculated are about 15MB.If we recharge it with Rs.348 they provide 500MB which will come hardly for 4-5 days,On 7/6/12 i tried to recharge with Rs.348 and got the message saying "Sorry the recharge is not done please try later" and i did it for 4 times in 2 hrs of time and 3 times i got the error message,only the 4th time the recharge is done.When contacted the Customercare they replied it has been recharged 4 times and im allocated 2GB with validity of 30 days( i.e Rs.1392 for 2GB and 30 days validity).Though i gave a compliant withId(JUNE/353),i didnt even ask for refund,but asked to breakup the money and provide the unlimited service as per the plan(Unlimited Plan for Rs.750),compliant was closed the next day saying that nothing can be done.To call the customercare avg. waiting time is 25-30 min(After 30 min,call will be disconnected and need to try again,i did it for more than 6 times),no response for the customercare.I had sent 2 mails in 7 days,no response(Not even acknowledged).
They are really torturing the customers wasting the time and energy.Im the customer of Vodafone services from the last 8 years,first time im fed up with the service.
My NetCruise No.8925019671.
Please provide the solution.
Thanks,
SREEKANTH