Hi,

I ordered Tata photon online on 7Oct2011 using the standard gateway on Tata photon website. After payment of Rs 1500, I received confirmation mail with numbers as CAF NUMBER ET00395503 and TRANSACTION ID MICI1003145166.
I received phonecall from Tata centre that due to shortage of instruments, delivery will be delayed.
After that I never received the device waiting for few days. Then I went to Tata shop on FC Road, Pune. There they told me I can get an instrument from the shop directly and they can cancel my order. They did some procedure and told me that my request has been cancelled and I will receive refund from Tata photon later.
Since last 10 months, I wrote to tata customer care lot of times and it has not been resolved yet. Neither I have received the instrument nor refund.
I just get reply that your docket number is 305445591 and several replies as subject Re: Query unreslved!~~M6190974.
I feel that I have lost my 1500 Rs !! and Tata indicom proves that they are the poorest and careless service providers.

Regards
Pranjali Deshpande
prancd@gmail.com

Originally Posted by Viren56

I am a Tata photon customer and very much disappointed with the after-sales services TATA is providing.

I am getting "ERROR678: Remote computer did not respond." while trying to connecting internet using Tata photon+


I had lodged my complaint# 310259109, 21 May. I got no response from Tata Tel.
Again got escalated the same with complaint Docket# 311175863 on 28 May.

After having passed 10 days I haven't received any resolution from Tata Tel.

I have made at least 25 calls and few emails to to your customer care but every time I get same standard response that technical team is working on it
and the issue will be resolved in 24 Hours.

I am not able to understand the reason behind this kind of pathetic customer services from Tata Teleservices.

warm regards,
VIRENDRA KUMAR VERMA
Photon no: 9212492250
A/c no:912441999

Dear Mr. Verma,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, as per your previous complaint bearing docket number 310259109 our JE visited at your place and done dialer settings and confirmed that your internet is working fine.

Hence, our concerned department also spoke to you and confirmed that there is no issue.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.