For my Airtel Broadband account 080-409921​84_kk, airtel has changed my bill plan without my knowledge and consent.
After raising a concern to the customer care, till date I haven't got a proper response yet.
See the mail chain below. Looks like airtel has turned to unethical practice.
This is quite un-expected from a company like Airtel.

====

Re: 080-40992184 BILL PLAN CHANGE WITHOUT MY KNOWLEDGE & CONSENT [|BAL|Qrc22303122203028428032|] 4 messages

---

Dear Mr. Singh, Ref: Email dated 23/03/2012, regarding plan migration of your airtel account number 14469174. Thank you for writing to airtel and giving us an opportunity to assist you. We regret to inform you that we would not be able to process the request for plan migration to 499/- plan as the same has been withdrawn. Please do write in for any further assistance. Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any complaint, you can also email us at 121@in.airtel.com. You can get in touch with the Nodal Officer with your earlier request or complaint number if it is still unresolved. Kindly note that our email id¿s have changed. You may send an email at nodal.southabts@in.airtel.com or you may call at 080-41115338 from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 working days. If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.southabts@in.airtel.com or you may call at 080-41115201 from 9:30 AM to 6:30 PM Monday to Friday. Assuring you our best of services Yours sincerely Varun Nodal Office airtel Telemedia Services ---------Original Message---------- From: m2amitesh@gmail.com To: nodal.southabts@in.airtel.com Cc: Sent: 23/03/2012 10:09:33 PM Subject: 080-40992184 bill plan change without my knowledge & consent For my Account # 14469174, how did airtel changed my plan 499 without my knowledge and consent?? As per my earlier plan I had Rs 200 worth phone, which is no more applicable and which I was not aware till this moment. This is not expected from a company of your reputation. Do get back to me why this has happened in the first place and apply the same plan until I give a consent to new plan. This should include reverting back my March bill.

---

I am not asking to migrate to 499 plan. What I asked is how it has been done with out my knowledge and consent? Answer that question. I want my discount of 200 in voice call to be applicable, because I use this number only to avail the free 200 minutes. [Quoted text hidden]

---

Looks like airtel has started to use unethical practice for its benefit. can someone answer my concern here? [Quoted text hidden]

---

Hello Appellate Authority, Can you answer my query and concern mentioned in mail chain below. Amitesh