I had the below nightmare experience with Tikona and sharing the mail that I had sent to Mr. S Nair
Dear Mr. Nair,I have not heard anything from your end regarding the email below and the experience with Tikona is getting bitter and bitter day by day.On Tuesday I had called your customer care and narrated what happened to me and repeatedly requested your floor supervisor to keep record in writing of the conversation so that I dont have to repeat the same again and again whenever I call but the same was not done. Today I received two calls from no 02066819700 and when I called back the number your executive advised me to call the customer care and get the details. I called the customer care and selected option 3 from your IVR and spoke with your supervisor Jayesh and explained him again the entire story. He advised me that the refund would be made within 30 days and nothing can be done in this context where as I had requested a refund within 2 days and told me that I had selected the wrong option as the number stated above is not their departments number and I should have selected option 2. He was very rude over the phone. When asked him whether it was the companys responsibility to check whether the connection is available before collection of the money he agreed that it was your companies responsibility the only thing that can be done now is to lodge a complaint against the sales executive. (The same was agreed by the previous supervisor that I spoke with on Tuesday). I asked him do I need to call back he said it was not required but as I didnot came to know why one of your department had called me I again called in your toll free number and selected option 2. This time the agent who picked up the call had no clue why I had called and why his department had called me. His advise was to call the no 66819700 and ask them why they had called.Please tell me if this is how a customer is treated in Tikona care. I am sorry to say that after receiving very good and appreciable feedbacks from my colleagues, my experience has been a nightmare with your organization. To get a sale count your ASM assures that their will not be a demonstration required and your sales executive confirms that and collects Rs.2000. The next day your technical guy comes and says no connection can be given as their is no network available and then I have to wait 30 working days to get a refund of money which is collected just to increase a sale count. This is a harrasment to me and I am sure that their are many more people through out the country who have been or are going through the same.I have no other option but to wait for my money now but I request you to look into these matters as they make or break good name of an organization.Regards Shoumya
---------- Original message ----------From:"Shoumya Ray"< shoumya@in.com >Date: 26 Mar 12 21:49:37Subject: Complaint against service from TikonaTo: s.nair@tikona.inCc: customercare@tikona.inDear Mr. Nair,This is my first mail to you and would like to bring to your notice the service that I have received from your team in Kolkata. I had requested for a Tikona Broadband connection this Friday (23-Mar-12). Your ASM calls me on Saturday (24-Mar-12) morning and explains me all the available plans and installation procedure. In the evening an appointment is fixed with your Sales Executive My. Saikat Ray (Executive Id:500022262) who visits my residence and collects Rs. 2000 (Rs.500 as installation charges Rs. 1500 Two months rental bill at start of every quarter) in cash for installation of ADULQ512K plan. It was under my notice that first a demonstration is shown regarding the availability of the network at residence and then the money is collected. During my call with your ASM is repeatedly asked him whether a demo will be shown or not, he advised me that the demo service is now stopped by your company. I had asked the same question to your sales executive and he also advise me the same. On Sunday morning I receive a call from your technical person who told me that he would come for inspection as THEIR MIGHT BE NO SERVICE AVAILABLE AT MY AREA. He comes in the afternoon and finds that at my residence Tikona cannot provide any service as their is no tower available. After speaking with your technical person I spoke with your sales executive who told me that their would be another inspection done by today (26-Mar-12) 10:30 am. I agreed for the same. Today when the inspection didnot happen till 11:30 am i called your sales executive who advised me to speak to your ASM. Duly I called your ASM who told that he would update me within 30 mins. After that call i have made 13 calls to your sales executives and ASM's no and have got NO reply from them. Every time their is a new call back time given and at 9:44 pm I have no update. During my last conversation with both your ASM and sales executive I have asked for a cash refund of the payment that I have made.I would request you to kindly refund the money in cash that I have paid.RegardsShoumya Shankar Ray