Hi,


I have taken Broadband connection on 31-Dec-2011.


On 31-Dec-2011 I contacted Mr Ajeet (Mobile no: 08802743393) for the connection. He said that he is the Tikonaemployee and he will send the representative by today.


2 persons came in to my home. They explained me the plan and filled up a form and charged rs 1200/- for the connection. They also offered me to give 500/- discount that will be adjusted in the 2 consecutive months.


I paid 1200/- and took the connection. The Mobile no is : 9990256123.


They also promised that 1 representative from the Installation team will come and will install it.


I followed up with them and called them multiple times but nobody is picking up the phone.


On 03-Jan-2012 I also contacted at Appellate Authority (020- 6604 7373) and was communicated that it ill get installed by 05-Jan-2012

But that was finally installed on 06-Jan-2012.

SInce then I was continously facing the issues in the Tikona service. The speed was very slow and infrequesnt. For some time in is 512 KBPS and at some other time it was not even 1 KBPS.

One day my Internet device was stolen from the roof. I made the complaint to Tikona and nobody was responding what to do. After multiple reminders someone called me and suggested to give a FIR copy. I send the FIR copy and after some days some engineer came and installed the device.

But there was still problem in the speed.

Tikona also sent me the bill which was including some charges for the extra browsing. How I can do extra browsing when I have not used the connection for 10 days out of a month. As per me there should not be any extra amount.

Then I made the request to get it disconnected. But no positive response from their side.

I just want to get this connection disconnected and dont want to pay any bill.

If possible also want to get my loss of 10000/- done due to these pathetic services.

I have made all the communications by mail so can slso provide the mails to support the above stated information.


Following are my details:

Customer ID: 1105333490
Name: Pooja Gupta

Attaching the Mail train for the supporting also.


Please help me in resolved the issue.

Thanks,
Atin