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Deactivated gprs & deducted amount in my mobile

This is a discussion on Deactivated gprs & deducted amount in my mobile within the Internet Services forums, part of the Technology category; This is to bring to your kind notice that Vodafone customer care executive is mentally harassing me from past two ...

  1. #1
    KIRANKUMAR2K's Avatar
    KIRANKUMAR2K is offline Junior Member
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    Thumbs up Deactivated gprs & deducted amount in my mobile

    This is to bring to your kind notice that Vodafone customer care executive is mentally harassing me from past two months without resolving the issues related to GPRS for a mobile connection no 9712543239 for example the compliant numbers are as follows:
    1. 1331885984- attended by Mr. Milan
    2. 1331935088- attended by Mr. Janak
    3. 1331935088- (enquiry no 253581525) attended by a Executive (Female)
    4. 1334813108- attended by Mr. Harsha
    5. 1339428516- attended by Mr. Vimlesh
    These are the issues for not yet resolved for GPRS connectivity Even though it had been closed with out my confirmation for closing and I had complained as GPRS not working but these Executives were registered as reset of settings page.
    I am just keep on trying to talk with Mr. Kirti Raj Gohil from past 2 months, but every time he is replaced with his subordinates.
    6. This case nos 133960583-attended by Mr. Rajesh On 21st jan2012 at 11.27pm i had sent sms for deactivation of GPRS 147 pack, connection deactivated successfully, But even though auto renewal had deducted money from my Mobile balance.
    Kindly do the needful at the earliest either by activation of GPRS connection immediately for one month or revert back of my balance that deducted as a auto renewal
    7. New case id 1340046698 registered by Miss.dhara on 24th jan 2012 till now not resolved.

    KIND REGARDS
    KIRAN KUMAR .
    GUJARAT.

  2. #2
    vodafoneindia's Avatar
    vodafoneindia is offline Senior Member
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    Hello Kiran,

    Please be assured that we're looking into the matter and will get back to you at the earliest. You can email us at vodafonecare.guj@vodafone.com for any assistance in future, we'll do our best to help.

    Regards,
    Vodafone Customer Care, Gujarat

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