Originally Posted by pkr

This is regarding my Tata Photon device number 9212475646. I had raised complaints on following dates -16/09/2011 26/08/2011 21/07/2011 and also I had called Tata customer care no. multiple times to change my plan as my bill amount was coming very high due to wrong postpaid plan.
I was initially using 0.5 Gb plan @Rs 500 and extra usage was being billed at Rs 0.5/MB which was resulting in unreasonably high bills so I made requests to change my plan to 2 GB @Rs 750.
I would also like to bring to notice that the same company offers plans at www . tataphoton . com/tata-photon-postpaid . aspx
like Photon Plus Unlimited @Rs 950 that give unlimited usage to the subscribers at Rs 950 per month.
My bills were
->July bill- Rs 1215 ( for around 2gb of usage) that I paid and also raised request to change my plan
->August bill- Rs 1779 ( for around 2gb of usage) that I paid and again raised request to change my plan
->September bill- Rs 1629
I had again raised requests for resolution of this matter to Nodal officer on 9th October 2011 vide reference no. M5454009, M5464123, M5466487 but they did not provide a satisfactory resolution. Infact after raising complaint, after some days I got mail that that your complaint request has been closed, I don't know how they close it without any resolution.
1) The August and September bill have wrongly been charged as it should have been converted into Photon Plus 2 GB@Rs 750 plan.
2) I have called Tata Photon helpline no. 1800266121 multiple times and requested customer care representative to activate daily usage alerts on my phone to know my current usage but I never received any daily usage alerts.
Through this forum I want to highlight poor service and unethical practices of photon. In my case it is clear negligence and disregard for customer. I made repeated attempts to resolve my issues but to no avail

Thanks,
Pramod Rehani

Dear Mr. Pramod Rehani,

Greetings from Tata Docomo!

We would like to inform you that, as per our records we found that your plan from July to September is 0.5Gb@500 and during this period the bill has been generated as per your usage and there is no billing has been happened and later your plan has been changed to Photon Plus 2GB@750.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.