Tata docomo mobile users beware of their GPRS pack. I took a GPRS pack of Rs.65/- for 30 days with 2.5 MB free. On the last day I just browsed to check the score say for maybe 5 minutes maximum and Rs.70/- was deducted from the balance. I called up 121 and they told it is browsing charges and your pack has already expired. I sent mail to listen@tatadocomo.com and i got the following email :-
Greetings for the day!

This is with reference to your email dated 26-Jan-2012 regarding balance related issue for your Tata Mobile 7204608152.

I would like to inform you that as per your request balance amount will be credited back to account within 24 hours. Hence Kindly bear with us till such time.

Please feel free to contact us for any further clarifications or call us at 121(Toll Free) from your TATA Mobile phone or 9036012345 from a Non Tata Mobile phone.

Assuring you of our best services at all times.

Warm Regards,
Suganya.S
TATA Docomo - Customer Service

Later I got another mail as below :

Greetings for the day!

This is with reference to your mail through our website; as regards balance issue for TATA DOCOMO number 7204608152.

I would like to inform you that charge has been levied correctly as per the usage of tata docomo dive-in.

Please feel free to contact us for any further clarifications or call us at 121 from your TATA Mobile phone or 9036012345 from a Non Tata Mobile phone.

Assuring you of our best services at all times.

Warm Regards,
Sangeetha.p
TATA DOCOMO.

Then I sent email to nodal.kk@tatadocomo.com asking how Rs.70/- can be deducted for 5 minutes of browsing. I sent reminder many times but they never to bothered to come back.

Beware Tata Docomo users, constantly check for the balance, check whether any VAS pack has been automatically added to your services. You will just keep on losing money. They are making huge profits by ripping off customers.