Originally Posted by Mohammed Sajid

Sir


I hold the following account no with tataphoton and the issues is detailed below. i wish i could sue the company and claim damages, For now i simply want to resolve this and come out without paying a penny, because there is no fault of mine.

tataphoton account no: 908244384
taphoton telephone no: 9246358569

I misplace the photon and to avoid undue billings i had requested them to cancel my photon connection, they wanted me to pay the bills and and make a full and final settlement and then they will process my request. below agency/executive collected the due and took some signature and said it is done.
please note the bill paid also included the interim bill of 600 oct14-25th oct (600 rs). plus regular bills for the month of Aug- September (1488 rs) and September- October (1589 rs).

From: Ram Associates [mailto:rajitha.ramassociates@hotmail.com]
Sent: Tuesday, October 25, 2011 12:40 PM
To: sajid@interconinternational.com
Subject: duplicate bills

SIR


Pls check your duplicate bills as on date


seema


please read the below mail from tatatel which clearly says pay the bills and we will disconnect



From: Jayesh patel [mailto:Jayesh.Patel@tatatel.co.in]
Sent: Monday, October 24, 2011 5:13 PM
To: sajid@interconinternational.com
Subject: RE: Cancellation Confirmation Acc No:908244384

Dear Sir,


As discussed had with my team member, we will disconnect your TATA Photon after clearing the due of Rs.3627(outstanding till date).

So kindly acknowledge the mail once you make the payment towards your Acc No:908244384.

Regards,

Jayesh.


Post the above developments stangly I get the call to make bill payment of 600 and now itseems my due is 2200, and there is a below mail, you dial the below number and check if somebody really responds, a company like tatatel making such lapses is a shame!

Nodal Officer Dheeraj Chatlani on 040-66553339
Shiva Kumar P
CUSTOMER CARE - ANDHRA PRADESH
TATA TELESERVICES Limited
PH:4065550379 (switchedoff/no doesnot exist)

From: <Tata-Indicom-Support@tatatel.co.in> Sat, 14 Jan 2012 07:40:36
To: You
Show full Headers
Dear Customer,

KINDLY NOTE THAT THE REQUESTED SR is raised and the SR number is Uncapping.

For any assistance please feel free to call us AT 121 our 24x7 Customer Care
TOLL-FREE number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on 9246000121

OUR PHOTON CUSTOMERS CAN GET in touch with us on 1800-266-121(Toll free).We shall be glad to be of assistance.

YOU CAN ALSO GET in touch with our Nodal Officer Dheeraj Chatlani on 040-66553339 in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.

THANKS and Regards,
Shiva Kumar P
CUSTOMER CARE - ANDHRA PRADESH
TATA TELESERVICES Limited
PH:4065550379
NB: - THIS IS AN AUTO- GENERATED REPLY; KINDLY DO NOT REPLY ON THIS E-MAIL.


Thanks and regards
Sajid

Dear Mr.Sajid,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that as per our records we have not received any written mail for the cancellation for the same your line is in active status.

Further we would like to inform you that request you to clear the outstanding amount for the cancellation.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

what does the below mail mean, is it intution. below mail is a reply to cancellation request and i have obliged to it and made the payments.


From: Jayesh patel [mailto:Jayesh.Patel@tatatel.co.in]
Sent: Monday, October 24, 2011 5:13 PM
To: sajid@interconinternational.com
Subject: RE: Cancellation Confirmation Acc No:908244384

Dear Sir,


As discussed had with my team member, we will disconnect your TATA Photon after clearing the due of Rs.3627(outstanding till date).

So kindly acknowledge the mail once you make the payment towards your Acc No:908244384.

Regards,

Jayesh.

Originally Posted by Mohammed Sajid

what does the below mail mean, is it intution. below mail is a reply to cancellation request and i have obliged to it and made the payments.


From: Jayesh patel [mailto:Jayesh.Patel@tatatel.co.in]
Sent: Monday, October 24, 2011 5:13 PM
To: sajid@interconinternational.com
Subject: RE: Cancellation Confirmation Acc No:908244384

Dear Sir,


As discussed had with my team member, we will disconnect your TATA Photon after clearing the due of Rs.3627(outstanding till date).

So kindly acknowledge the mail once you make the payment towards your Acc No:908244384.

Regards,

Jayesh.

Dear Mr. Sajid,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, as per our records we have not received any request regarding the cancellation of your device. Hence, your device is active.

Regarding the cancellation, we request you to kindly clear the current outstanding amount and submit the written request for disconnection of your device at any TVS/TVH dealer.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.