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Reliance Broadband - Irresponsible customer care

This is a discussion on Reliance Broadband - Irresponsible customer care within the Internet Services forums, part of the Technology category; I have a complaint against Reliance Netconnect customer care. Netconnect#:9390768936 I have have taken a Internet broadband connection on 31-May-2011 ...

  1. #1
    skguruprasad is offline Junior Member
    Join Date
    Jan 2012
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    Default Reliance Broadband - Irresponsible customer care

    I have a complaint against Reliance Netconnect customer care. Netconnect#:9390768936

    I have have taken a Internet broadband connection on 31-May-2011 from Reliance WebWorld, BanjaraHills.
    The service is for 4 month advance rental package for Rs 1700. (June - Oct 2011)

    Have a very bad experience with the service as well as the unresponsivenes of the customer care.
    1. The package sold has loop holes, which are not informed to customers at the time of purchase.(duration of service, disconnection clause, service after duration of the package)
    1.1 even if service is not provided, the period of service is not extended
    1.2 immediately after the package expiry, I will need to pay one-time charges of 1500 + taxes and monthly rental of 1099 + taxes
    2. Before the service is discontinued, why is it not informed?(custcare, thought it was not advance rental hence disconnected the service)
    3. If the services to my connection were discontinued, why am I asked to pay the rental for said period?

    4. After the Expiry of package, a new package was automatically applied without being informed.
    5. The package involves a monthly rental and advance amount.
    6. By December the accumulated amount is Rs. 3000 + for the service I have not opted for and is being imposed on me, the package I had bought is for Rs. 1700.
    7. There is no response from customer service on this.
    8. A collection agent turns up at house and warns of court case if the amount is not paid.
    9. Email to nodal officer does not help.
    Its really a shame that one of the companies under Reliance group has such a pathetic level of customer service/communication.
    I hope this complaint is sufficient for getting my issue resolved.

    Thanks & Regards
    Guru Prasad
    Last edited by skguruprasad; 01-17-2012 at 08:24 AM. Reason: number added

  2. #2
    awdesh47@gmail.com Guest

    Default Regarding inresponsible reply of reliance employ for my new connection

    Dear Mr Anil ,

    I have purchased a new reliance net connection of 549 combo plan and submit the cheque of Rs1149 on dt 10 06 2012 the collection boy given the assurance that the connection will be install and star up to 12 06 2012 but after 12 06 2012 so many time i call to the reliance office no 01203058635 to mr rahul till 12 06 2012 Rahul has attend the phone and every time he has given assurance that connection will be start tomorrow , but its great surprise that till now that tomorrow for which Mr Rahul has given assurance to me for installation of my connection never come just like the Great Rawan has said in ramayan that he will make ladder for Heaven on tomorrow but that tomorrow didnt come in Rawan Life , So may i think is this will happened with reliance comp also , at the end comp will closed and i cant get the facility of that connection , now i am thinking that if i give that amount Rs 1148 / to any begger he will certainly thank to me but reliance comp Employer doesnt try to pick the phone also Daily i am called so many time but nobody bother to pick the phone , and by chance If any one has pick the phone he simply give one line that the concern person is not ion seat when and where he will come we will call back to you , but till to day that call i cant recieved till date 15 06 2012 , i also dont know that will my this mail do some work or not because yesterday i also send mail to reliance customer care but till now i didnt get any response for that.
    thanks
    Awdesh Kumar
    phone +919557122103

  3. #3
    RCOMcare is offline Senior Member
    Join Date
    Jun 2010
    Posts
    9,118

    Default

    Quote Originally Posted by awdesh47@gmail.com View Post
    Dear Mr Anil ,

    I have purchased a new reliance net connection of 549 combo plan and submit the cheque of Rs1149 on dt 10 06 2012 the collection boy given the assurance that the connection will be install and star up to 12 06 2012 but after 12 06 2012 so many time i call to the reliance office no 01203058635 to mr rahul till 12 06 2012 Rahul has attend the phone and every time he has given assurance that connection will be start tomorrow , but its great surprise that till now that tomorrow for which Mr Rahul has given assurance to me for installation of my connection never come just like the Great Rawan has said in ramayan that he will make ladder for Heaven on tomorrow but that tomorrow didnt come in Rawan Life , So may i think is this will happened with reliance comp also , at the end comp will closed and i cant get the facility of that connection , now i am thinking that if i give that amount Rs 1148 / to any begger he will certainly thank to me but reliance comp Employer doesnt try to pick the phone also Daily i am called so many time but nobody bother to pick the phone , and by chance If any one has pick the phone he simply give one line that the concern person is not ion seat when and where he will come we will call back to you , but till to day that call i cant recieved till date 15 06 2012 , i also dont know that will my this mail do some work or not because yesterday i also send mail to reliance customer care but till now i didnt get any response for that.
    thanks
    Awdesh Kumar
    phone +919557122103
    Dear Customer,

    We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

    Cheers,

    RCOMcare

  4. #4
    RCOMcare is offline Senior Member
    Join Date
    Jun 2010
    Posts
    9,118

    Default

    Quote Originally Posted by awdesh47@gmail.com View Post
    Dear Mr Anil ,

    I have purchased a new reliance net connection of 549 combo plan and submit the cheque of Rs1149 on dt 10 06 2012 the collection boy given the assurance that the connection will be install and star up to 12 06 2012 but after 12 06 2012 so many time i call to the reliance office no 01203058635 to mr rahul till 12 06 2012 Rahul has attend the phone and every time he has given assurance that connection will be start tomorrow , but its great surprise that till now that tomorrow for which Mr Rahul has given assurance to me for installation of my connection never come just like the Great Rawan has said in ramayan that he will make ladder for Heaven on tomorrow but that tomorrow didnt come in Rawan Life , So may i think is this will happened with reliance comp also , at the end comp will closed and i cant get the facility of that connection , now i am thinking that if i give that amount Rs 1148 / to any begger he will certainly thank to me but reliance comp Employer doesnt try to pick the phone also Daily i am called so many time but nobody bother to pick the phone , and by chance If any one has pick the phone he simply give one line that the concern person is not ion seat when and where he will come we will call back to you , but till to day that call i cant recieved till date 15 06 2012 , i also dont know that will my this mail do some work or not because yesterday i also send mail to reliance customer care but till now i didnt get any response for that.
    thanks
    Awdesh Kumar
    phone +919557122103
    Dear Customer,

    As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

    Cheers,

    RCOMcare

 

 

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