Originally Posted by manojchoud

Connection not stopped and continuously raising bills
Dear Sir/madam

I had tata indicom (CDMA) postpaid connection having account no:930136229 and tata indicom no:9230624071 which is from Kolkata circle. In the month of July (dated 16th July 2011) I had submitted the written request to stop the Internet service (CDMA) at Tata Indicom City Center outlet to Mr. Sanjoy (EDP No. 600592) and received the duly signed copy. Mr. Sanjoy said that he has stopped the service but current months bill will be raised for 15 days, your caution money is Rs.200, he said tata indicom will call you to know the reason for stopping service and ask to pay the outstanding bill. You tell him to make up from caution money. I have already paid the Rs.200 extra in the month of July, 2011 along with June month bill due to not having change.
But it has not stopped the connection instead of repeated reminder to customer service to disconnect my account and they assured me that it would be disconnected..But every time i got the bill and it got double every month. I was not using the service from July, 2011 on wards as i have already purchased the TATA PHOTON.

In the month of October, 2011, they have sent his person to collect the money from my house. I told him that i have already given you the written letter to your employee. (I have the duly signed copy of written letter to disconnect the service)

Yesterday (19th December, 2011) I have received the legal notice to pay an amount of Rs.886 within 7 days of receiving.

Please check into this matter.

Regards

Manoj Choudhary

Dear Mr. Manoj Choudhary,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint bearing vide docket number 290939927 has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

Originally Posted by Tata Indicom Customercare

Dear Mr. Manoj Choudhary,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint bearing vide docket number 290939927 has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

Dear Mr. Manoj,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, according to your complaint bearing vide docket number 290939927 our concerned department tried to contact you on the given alternate number but unable to establish the contact on your alternate contact number. Hence, the weaver adjustment already has been given to you

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.