Originally Posted by bhimahesh

Dear sir,
This complaint is regarding to poor performance and service of tata photon no.9290318977.

I am using this device since from 2009, from the beginning I am facing problems of low speed, I have raised many complaints via email and on phone, their representative visit my place clear the 'temp' files and simple settings, which i used to do regularly, even they have format my system three time, mentioned this may cause due to operating system after all these stupid doings, even they didn't solved, and that person suggested me to inform their people to increase tower frequency at my area, i called and informed but there is no use, finally i stopped the service since from February, now their persons calling and harassing me to pay dues. Even before i have informed them i wouldn't pay any amount, if problem is not solved, that time they agreed. But now they calling and coming to my home frequently for the dues.

Please suggest me what to do, I have with me those emails which i have raised complaints and service requests.

Kind Regards,
Mahesh Rao
bhimahesh@gmail.com

Dear Mr. Mahesh Rao,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that as per our records your connection is disconnected on 23-June-2011 due to nonpayment and further there is an outstanding amount of Rs 3798/- for the invoice dated 05-April-2011 and the same has been carried forward request you clear the outstanding amount.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

Hi Mahesh,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

SIR, I have purchased a new Tata Photon+ device on December5,2011.Browsing speed is normal and Download speed is horrible such that it takes one week for an anti-virus software of 300M.B.What's the use of using such a horrible internet service?????I want to know whether there is a refundable fees for return of this device?Please mail to me sir.....My e-mail ID:kittu.kishore64@gmail.com

Originally Posted by KISHORE24343

SIR, I have purchased a new Tata Photon+ device on December5,2011.Browsing speed is normal and Download speed is horrible such that it takes one week for an anti-virus software of 300M.B.What's the use of using such a horrible internet service?????I want to know whether there is a refundable fees for return of this device?Please mail to me sir.....My e-mail ID:kittu.kishore64@gmail.com

Dear Customer,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata photon plus connection details, e-mail id or your alternate contact number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.